Consumer Compliance Manager – UDAAP, Reg E

Crypto.com

. Own and maintain the U.S. Consumer Compliance framework . Serve as subject matter expert on Reg E and UDAAP risk mitigation across products . Conduct ongoing compliance reviews of consumer-facing flows, terms of

Posted 10/5/2026full-timeUnited StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in U.S. Consumer Compliance frameworks, particularly in Reg E and UDAAP risk mitigation, while effectively managing compliance reviews, regulatory examinations, and operational processes in a financial services environment.

Highest-signal resume keywords

Reg E ComplianceUDAAP Risk MitigationConsumer Complaint ManagementRegulatory Remediation PlansBSA/AML Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Compliance ReviewsError Resolution ProceduresConsumer Protection ControlsRegulatory ExaminationsOperational Process RefinementRisk AssessmentsProject ManagementRegulatory SubmissionsChargeback ComplianceConsumer Compliance Policies

Soft Skills

Autonomous OperationCollaborationCommunication

Industry Keywords

Financial ServicesFintechBankingFederal RegulationsState RegulationsConsumer Protection StatutesElectronic Fund TransfersPrepaid Card RulesCredit Card ComplianceInternal Audits

About the role

Key responsibilities & impact

Own and maintain the U.S. Consumer Compliance framework
Serve as subject matter expert on Reg E and UDAAP risk mitigation across products
Conduct ongoing compliance reviews of consumer-facing flows, terms of service, disclosures, promotional materials, and product features
Oversee and enhance Reg E error resolution timelines, consumer complaint root-cause analysis, and chargeback compliance mechanisms
Lead preparations for consumer compliance examinations and audits
Manage project plans, scoping, timelines, and deliverables for regulatory remediation efforts
Own, update, and operationalize consumer compliance policies
Ensure alignment with evolving federal and state regulations
Partner with product, operations, legal, and customer support teams to integrate consumer protection controls into product rollouts and customer communication workflows
Provide secondary support for BSA/AML policy alignment, executive committee reporting, and ad hoc regulatory submissions
Perform ad hoc special projects as required

Requirements

What you’ll need

3+ years of compliance experience in a financial services, fintech, or banking environment
Subject matter expertise in Reg E, including electronic fund transfers, error resolution procedures, prepaid card rules, and credit card compliance
Subject matter expertise in UDAAP risk frameworks
Experience managing consumer complaint trends
Experience conducting UDAAP risk assessments
Experience refining consumer-facing operational processes
Experience supporting regulatory examinations and internal audits
Experience executing formal regulatory remediation plans
Working knowledge of BSA/AML and state-level consumer protection statutes
Experience collaborating with product, customer operations, and engineering teams
Ability to operate autonomously in a fast-paced environment
Familiarity with banking regulators and examination processes is a plus

Benefits

Comp & perks

Competitive salary
Attractive annual leave entitlement including birthday and work anniversary
401(k) plan with employer match
Company-sponsored group health, dental, vision, and life/disability insurance
Flexi-work hours and hybrid set-up
Internal mobility program offering diverse career alternatives
Supportive and collaborative work culture
Professional and personal growth opportunities