Commercial Manager – Field Approvals

CSA Group

. Lead and coach the quoting and scheduling team to improve response time, quote quality, follow-up, and win rate .

Posted 10/23/2026full-timeToronto • CanadaSeniorLead💰 CA$116,000 - CA$152,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and coaching teams to enhance quoting and scheduling processes while achieving sales targets. Proficient in managing customer relationships and improving operational efficiencies in the TIC industry.

Highest-signal resume keywords

Team LeadershipSales ManagementCRM ProficiencyQuoting Process ImprovementTIC Industry Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

B2B Sales ExperienceQuote ManagementScheduling Performance ManagementResource UtilizationRevenue Forecasting

Soft Skills

Excellent CommunicationCoaching SkillsInfluencing SkillsPrioritizationProblem-Solving

Tools & Technologies

CRM ToolsSales Metrics

Industry Keywords

TestingInspectionCertificationManufacturingCapital EquipmentField EvaluationMachinery SafetySemiconductor Equipment Standards

About the role

Key responsibilities & impact

Lead and coach the quoting and scheduling team to improve response time, quote quality, follow-up, and win rate
Set annual goals, monitor results against targets, and hold the team accountable
Hire, train, and develop team members
Own scheduling performance across Field Approval services
Work with Operations to improve resource utilization, reduce lead times, and keep client projects on schedule
Partner with teams in other regions on projects spanning multiple locations
Ensure project scope, scheduling, and handoffs remain aligned
Support new account acquisition and grow existing accounts through cross-selling CSA Group services
Focus on systems-level opportunities such as production lines, process equipment, manufacturing facilities, and large capital projects
Act as decision maker on escalated customer issues and complaints
Manage pipeline and revenue forecasts using CRM data
Continually improve quoting and scheduling processes
Travel domestically and internationally approximately 15% of the time

Requirements

What you’ll need

College degree in Business Administration, Engineering, or a related discipline, and/or ten or more years of B2B or technical sales experience, with a proven record of exceeding targets
Three or more years managing a sales or customer service team
Experience managing high-volume inbound sales or quote requests
Experience coordinating with teams across multiple regions or countries is a strong asset
Experience in the TIC (Testing, Inspection, and Certification) industry or with industrial, manufacturing, or capital equipment customers is preferred
Familiarity with field evaluation, machinery safety, or semiconductor equipment standards (such as SPE-1000, NFPA 79, or SEMI S2) is a plus
Strong command of CRM tools and sales metrics
Excellent communication and coaching skills, with the ability to influence teams outside your direct reporting line
Ability to manage competing priorities, shifting schedules, and multiple deadlines
Ability to travel domestically and internationally approximately 15% of the time

Benefits

Comp & perks

Equal Opportunity Employer committed to diversity, equity, and inclusion
Accommodation available during the interview process