Auto Claims Adjuster

CSAA Insurance Group, a AAA Insurer

. Handle non-injury auto claims .

Posted 11/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $25 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling non-injury auto claims, conducting liability investigations, and ensuring compliance with state regulations. Proficient in customer communication and managing claims processes in a fast-paced environment.

Highest-signal resume keywords

Non-Injury Auto Claims HandlingLiability InvestigationsCustomer Service ExperienceAdjusters LicenseProperty And Casualty Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims EvaluationNegotiationClaims DocumentationEstimating Standards ApplicationClaims Inventory Management

Soft Skills

Outstanding Interpersonal AbilitiesAbility To Handle Multiple TasksFlexibility To Work Various Shifts

Tools & Technologies

Computer NavigationVirtual Communication Tools

Certifications & Qualifications

Adjusters License

Industry Keywords

Property And CasualtyInsurance ClaimsComplianceCustomer CommunicationRemote Work

About the role

Key responsibilities & impact

Handle non-injury auto claims
Investigate, evaluate, negotiate and settle auto and property damage claims
Verify and explain coverages
Conduct liability investigations and advise customers of liability decisions
Set expectations about the claims process
Obtain police reports and witness statements
Communicate with adjusters from other insurance companies
Keep members informed of claim status
Manage a diary system and claims inventory
Open claims and collect loss details from insureds, claimants and other involved parties
Explain policy coverage and appropriate follow-up actions
Document claim files and send correspondence
Communicate with customers and repair facilities
Ensure compliance with state regulations, policy provisions and standard operating procedures
Arrange, handle and pay repair, rental, towing, total losses and storage
Apply estimating standards for minor to moderate complexity claims

Requirements

What you’ll need

High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features
Capability to train and perform the job in a remote setting and meet work-from-home requirements
May require Adjusters license as required by state
2+ years of customer service experience in a fast-paced setting
Flexibility to work any shift during 24/7 operating hours, including evenings, weekends and holidays
Outstanding interpersonal and computer navigation abilities
Ability to handle several tasks simultaneously
Property and Casualty industry experience preferred
Bilingual a plus
Ability to travel as needed for divisional/team meetings and other in-person meetings
Applicants must have authorization to work indefinitely in the United States
CSAA does not provide visa sponsorship

Benefits

Comp & perks

Paid 6-week virtual training
Annual bonus eligibility / annual discretionary bonus of up to 5% of eligible pay
401(k) with a company match
Career growth, leadership and mentoring support
Remote-first Flexible Workplace with flexibility to work from home and various CSAA offices
Employee resource groups and volunteering opportunities
Reasonable accommodations for qualified applicants and employees with disabilities