Change Manager

CSAA Insurance Group, a AAA Insurer

. Lead and support change management efforts for initiatives across one or more departments .

Posted 10/7/2026full-timeRemote • United StatesSeniorLead💰 $129,825 - $173,150 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in change management processes and tools, including impact assessment, sponsorship engagement, and change strategy development. Proven ability to influence leadership, manage resistance, and deliver effective communication and training plans.

Highest-signal resume keywords

Change Management ProcessesImpact AssessmentSponsorship CoachingProsci CertificationProject Management Methodologies

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Change Strategy DevelopmentUser Acceptance TestingAnalytical AbilityTraining MethodologiesCommunication Plans

Soft Skills

Facilitation SkillsInfluencing SkillsCollaborationCoachingBehavior Change Management

Tools & Technologies

ADKARProxima

Certifications & Qualifications

Prosci Certification

Industry Keywords

Insurance Business KnowledgeChange Management GuidelinesShared ServicesConsulting Functions

About the role

Key responsibilities & impact

Lead and support change management efforts for initiatives across one or more departments
Develop and implement change management strategies and plans aligned with business objectives
Maximize employee adoption and anticipate downstream impacts across functions
Conduct impact assessments, partner analyses, and readiness assessments
Define people-specific objectives and key results supporting benefit realization
Execute change strategies and participant engagement with increasing independence
Collaborate with project managers to integrate change management activities into project plans
Design and deliver communication and training plans
Coach and support leaders in their change leadership roles
Identify and manage anticipated resistance and develop mitigation tactics
Track and report change management effectiveness and adoption metrics
Ensure compliance with CSAA IG change management guidelines, including ADKAR, Prosci, and Proxima for key critical initiatives
Design, develop, and implement User Acceptance Testing strategy and plans when needed

Requirements

What you’ll need

Minimum 8 years relevant experience
BA/BS degree or equivalent combination of education and experience
Deep knowledge and proven application of change management processes and tools, including team member analysis and management, impact assessment, sponsorship engagement, change strategy, and change story development for complex, large-scale change initiatives
Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data
Excellent facilitation skills and knowledge of effective group dynamics concepts and processes
Excellent working knowledge and application of training and communications methodologies and guidelines
Strong working knowledge of project management and other lifecycle methodologies
Strong ability to influence at the department/division level and across different layers of leadership
Strong skills in sponsorship coaching and alignment, resistance management, and behavior change
Substantial insurance business knowledge or shared services/consulting functions
Prosci certification or equivalent change management training preferred
MA degree or equivalent combination of education and experience preferred
Ability to travel as needed for the role, including divisional/team meetings and other in-person meetings
Must have authorization to work indefinitely in the US
CSAA does not provide visa sponsorship; applicants must not require immigration support now or in the future

Benefits

Comp & perks

Annual bonus eligibility for most roles
401(k) with a company match
Career growth and development opportunities
Leaders and mentors supporting development opportunities and long-term success
Remote-first flexible workplace
Flexibility to work from various locations including CSAA offices
Inclusive and welcoming workplace
Reasonable accommodations for qualified applicants and employees with disabilities or other limitations
Annual discretionary bonus through the Annual Incentive Plan (AIP), up to 12% of eligible pay