Director, Commercial Portfolio Accounts – Product and Underwriting

CSAA Insurance Group, a AAA Insurer

. Lead the product management and underwriting team .

Posted 10/22/2026full-timeRemote • Arizona • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expert underwriting knowledge across commercial lines products, with a strong ability to lead teams and manage portfolio performance to profitability targets. Proficient in developing and implementing underwriting processes, tools, and analytics while fostering broker relationships and ensuring compliance with industry regulations.

Highest-signal resume keywords

Expert Underwriting KnowledgeTeam LeadershipPortfolio ManagementCommercial Lines MasteryAnalytical Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Underwriting Guidelines DevelopmentPricing ModelsRisk-Sharing ModelsData AnalysisKPI MonitoringProcess ImprovementProfitability ManagementBook of Business ManagementWorkflow Changes TestingPortfolio Reporting

Soft Skills

Organizational SkillsProblem-SolvingNegotiation SkillsInfluencing SkillsCommunication Skills

Tools & Technologies

Underwriting ToolsAnalytics ToolsData Reporting Tools

Certifications & Qualifications

MBACPCU

Industry Keywords

Insurance IndustryP&C IndustryCommercial LinesBroker RelationshipsRegulatory ComplianceDepartment of Insurance RegulationsSurplus LinesCeded and Assumed ReinsuranceThird-Party Claims AdministratorsFinancial Drivers of Profitability

About the role

Key responsibilities & impact

Lead the product management and underwriting team
Hire, develop, and retain high-performing underwriters
Lead underwriting, pricing, quoting, implementation, and lifecycle management for new and renewal Portfolio Accounts
Manage profitability, growth, retention, rate adequacy, segment and state mix, concentration, and remediation or exit of underperforming cohorts
Develop underwriting guidelines and monitor their effectiveness
Design, implement, and improve underwriting tools, processes, procedures, triage rules, and minimum data requirements
Test appetite, structure, pricing, and workflow changes through pilot accounts and cohorts
Streamline processes and apply advanced technology, analytics, and improved risk-assessment methods
Maintain documented human oversight and explainability for model-assisted eligibility or pricing decisions
Build broker and wholesaler relationships and manage distribution productivity, appetite fit, and bind conversion
Support client targeting, business development, onboarding, and renewal strategy
Serve as the underwriting escalation point for the book
Establish and monitor account-level and book-level KPIs
Coordinate with Client Organization, Operations, Claims, IT, Billing, Finance, Accounting, Actuarial, Product Development, Legal, and Compliance
Present referrals exceeding delegated authority to the Underwriting Committee and maintain decision records
Report book-level results and outlook to divisional leadership
Contribute Portfolio Accounts content to quarterly business reviews, large loss, and reserving discussions
Provide input into ceded structure, treaty design, and quota share economics
Train and upskill product managers and underwriters
Serve as subject-matter expert for Portfolio Account Managers and Development Product Managers
Manage portfolio performance through changing market and underwriting cycles

Requirements

What you’ll need

10 years of related work experience
7 years of progressively more responsible assignments within the insurance industry
5+ years of leading teams, enterprise-wide programs, or large cross-functional programs
Bachelor of Arts or Bachelor of Science, or equivalent combination of education and experience
Expert underwriting knowledge across many commercial lines products
Thorough mastery of commercial lines forms, coverage, product rules, rating algorithms, risk-sharing models, and pricing models
At least 2 years managing a book of business to a stated profitability target (highly preferred)
Familiarity with primary and excess insurance, surplus lines, large and matching deductibles, collateral and credit risk, third-party claims administrators, MGAs and MGUs, fronting programs, and ceded and assumed reinsurance
Ability to build repeatable underwriting processes and measure throughput, quality, and consistency
Ability to attract, develop, and retain high-performing underwriting talent
Broker and distribution relationship-building skills
Deep knowledge of the P&C industry, competitors, insurance product pricing, financial drivers of profitability, legislative requirements, and Department of Insurance regulations
Analytical fluency with portfolio reporting and data tools
Judgment to interrogate model outputs for bias, explainability, and fairness risk
Strong organizational, problem-solving, negotiation, influencing, oral, and written communication skills
MBA, CPCU or similar certification, and similar leadership experience are stated as additional desirable qualifications
Ability to travel as needed for enterprise, divisional, team, industry, and other in-person meetings
Must have authorization to work indefinitely in the United States
Mobilitas does not provide visa sponsorship

Benefits

Comp & perks

Annual bonus eligibility for most roles
401(k) with a company match
Career growth support through leaders and mentors
Development opportunities
Remote-first flexible workplace
Home-Flex roles working primarily from home
Flexibility to work from various locations, including Mobilitas offices
Inclusive and welcoming workplace
Reasonable accommodations for qualified applicants and employees with disabilities or other limitations