Operations Shared Services Specialist

CSAA Insurance Group, a AAA Insurer

. Support CSAA customers by providing information on policies and coverage .

Posted 11/5/2026part-timeRemote • Nevada • United StatesJuniorMid-Level💰 $25 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and claims processing within the Property and Casualty insurance industry, with strong communication, problem-solving, and conflict resolution skills. Proficient in navigating multiple systems and adhering to compliance standards while maintaining customer privacy.

Highest-signal resume keywords

Customer Service ExperienceClaims ExperienceCommunication SkillsProblem-Solving SkillsKnowledge of Insurance Regulations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingPolicy ChangesDocumenting Claim ActivityInsurance OperationsComputer Navigation

Soft Skills

Interpersonal SkillsConflict ResolutionProfessional JudgmentResilienceDe-Escalation Skills

Tools & Technologies

Claims SystemsVirtual Communication ToolsInternet Navigation

Certifications & Qualifications

Active Adjuster License (Preferred)

Industry Keywords

Property and Casualty InsuranceFair Claims PracticesState Insurance RegulationsService-Level Agreements (SLAs)

About the role

Key responsibilities & impact

Support CSAA customers by providing information on policies and coverage
Respond to inquiries on existing claims and take first notice of loss on newly filed claims
Communicate with customers via phone, email, text, or chat
Assist customers with initial auto and home insurance claim reports
Check existing claim statuses and provide updates
Answer questions about the claim process
Assist customers with policy changes
Resolve issues and concerns related to new and existing claims within role scope
Match policyholders with claim adjusters and provide adjuster contact information
Set expectations for claim follow-up timing
Cross-train for other initiatives and fulfill business needs
Handle insurance operations within area of expertise and business needs
Document claim activity accurately and timely in claims systems
Comply with state insurance regulations, internal policies, audit requirements, and Fair Claims Practices
Protect customer privacy and confidential information
Adhere to service-level agreements (SLAs)
Provide information about CSAA insurance products and services

Requirements

What you’ll need

2 years of customer service experience in a fast-paced setting
2 years of claims experience in the Property and Casualty industry
High School Diploma/GED or 2 years of experience in a customer-facing virtual environment using internet, phone, and chat features
Communication and problem-solving skills
De-escalation and conflict resolution skills
Professional judgment and decision-making within guidelines
Resilience in high-volume or emotionally charged situations
Ability to meet CSAA work-from-home requirements, including an ergonomically correct workspace
Home internet with upload speeds greater than or equal to 10 Mbps and download speeds greater than or equal to 20 Mbps
Outstanding interpersonal skills
Strong computer navigation abilities and ability to handle multiple systems and screens simultaneously
Ability to handle several tasks simultaneously within required timeframes
Ability to communicate effectively with people from diverse backgrounds
Ability to work operating hours from 5:30 a.m. to 12 a.m. PST, including evenings and/or weekends after training
Ability to work Monday-Friday training hours from 8:00 a.m. to 5:00 p.m. Pacific Time
Willingness to adjust hours as needed
Willingness to learn new skills
Bachelor Degree is a plus
Bilingual is a plus
Knowledge of the insurance industry and regulations
Active adjuster license in designated states preferred but not required
Must be authorized to work indefinitely in the United States
CSAA does not provide visa sponsorship

Benefits

Comp & perks

Annual discretionary bonus opportunity of up to 5% of eligible pay through the Annual Incentive Plan (AIP)
401(k) with a company match
Career growth and development opportunities with leaders and mentors
Remote-first Flexible Workplace
Flexibility to work primarily from home and from various locations including CSAA offices
Reasonable accommodations for qualified applicants and employees with disabilities or other limitations