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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex calendars and scheduling for senior leaders while ensuring effective communication and organization. Proficient in preparing meeting materials and maintaining confidentiality in handling sensitive information.
Highest-signal resume keywords
Calendar ManagementMeeting CoordinationMicrosoft Outlook ProficiencyStrong Written And Verbal CommunicationCRM Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Calendar ManagementMeeting CoordinationReport PreparationSpreadsheet ManagementDocument OrganizationExpense ReportingTravel CoordinationCRM ProficiencyMicrosoft Word ProficiencyMicrosoft Excel Proficiency
Soft Skills
Strong Communication SkillsDiscretionAdaptabilityTeam PlayerPositive Attitude
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Industry Keywords
Financial ServicesClient-Service EnvironmentTaxInsuranceLegal
About the role
Key responsibilities & impact- Manage and maintain the calendars of one or two Senior Advisors
- Coordinate scheduling with members, advisors, attorneys, and other meeting participants
- Protect time for CSI360™ meetings and prioritize requests, commitments, and deadlines
- Schedule, confirm, prepare, reschedule, and recover meetings from cancellations and no-shows
- Ensure attendees are prepared and required documents and information are collected
- Prepare meeting materials and organize member history and CRM information
- Record notes, action items, and next steps when appropriate
- Serve as the primary point of contact for Senior Advisors
- Screen, organize, and prioritize calls, correspondence, and meeting requests
- Escalate urgent and time-sensitive matters
- Partner with Member Services to request member information and follow up on outstanding items
- Prepare reports, spreadsheets, presentations, and documents
- Maintain organized electronic and physical files
- Assist with expense reports, invoices, reimbursements, and administrative records
- Coordinate travel, reservations, and logistics
- Provide assigned personal administrative support while prioritizing business responsibilities
- Support special projects
- Ensure meetings happen and participants are prepared so Senior Advisors can focus on members
Requirements
What you’ll need- 2+ years of experience as an executive assistant, administrator, or scheduling coordinator supporting senior leaders or client-facing professionals
- Proven ability to manage multiple complex calendars with competing priorities
- Relentless follow-through with meeting confirmation, follow-up, and recovery
- Strong written and verbal communication skills with a professional and warm phone presence
- Sound judgment in screening requests and escalating important matters
- Discretion with confidential member and financial information
- Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
- High school diploma or equivalent
- Preferred: Associate's or bachelor's degree
- Preferred: Experience in financial services, tax, insurance, legal, or another member- or client-service environment
- Preferred: Experience working in a CRM
- Preferred: Familiarity with the demands of tax season
- Preferred: Comfort adopting AI and modern productivity tools
- Caring, Accountability, Positive Attitude, Team Player, Adaptability, and Growth Mindset
- Ability to stay calm and organized when schedules shift by the hour
- Ability to build strong working relationships across teams without authority
Benefits
Comp & perks- CSI Academy and opportunities to grow skills
- AI-driven firm investing in modern tools and people
- Inclusive work environment committed to diversity
- Hybrid work arrangement
