IT Manager / Senior Manager – Technology & Innovation

CSL Consulting

. Translate business needs into technology priorities, investment recommendations, implementation plans, and a multi-year technology roadmap.

Posted 11/5/2026full-timeBoston • Massachusetts • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and executing technology strategies, particularly in AI integration and enterprise system mapping. Proven ability to manage IT budgets, vendor relationships, and compliance with regulatory requirements while delivering impactful technology solutions.

Highest-signal resume keywords

AI Strategy DevelopmentEnterprise System IntegrationCybersecurity ManagementVendor ManagementExecutive-Level Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI Tools DeploymentIntegration PlatformsAPIsBudget ManagementProject ManagementData GovernanceIT Policy DevelopmentCloud PlatformsIdentity ManagementEndpoint Management

Soft Skills

CuriosityJudgmentChange Management

Tools & Technologies

Microsoft 365ERPHRISCRMAutomation ToolsCybersecurity Frameworks

Industry Keywords

Technology RoadmapPerformance ImprovementMergers and AcquisitionsHelp Desk SupportCompliance

Tech Stack

Tools & technologies

CloudCyber SecurityERP

About the role

Key responsibilities & impact

Translate business needs into technology priorities, investment recommendations, implementation plans, and a multi-year technology roadmap.
Partner with executive leadership and business functions to identify technology capabilities and advise on performance improvements.
Present technology recommendations, progress, and risks to executive leadership.
Evaluate the technology environment, identify gaps and redundancies, and build CSL’s IT roadmap.
Own CSL’s AI strategy, including evaluating emerging technologies, running pilots, scaling successful solutions, and integrating AI with core systems and data.
Build AI resources, lead training and champion networks, measure adoption and business impact, and establish responsible AI guidelines.
Map enterprise systems and design integrations that eliminate manual entry, duplicate records, and disconnected reporting.
Establish reliable sources of truth for employee, client, project, and financial data.
Deliver dashboards and reporting with Finance and Operations.
Design scalable, cloud-first architecture and rationalize the software portfolio.
Lead technology diligence and integration for acquisitions, including Day 1 readiness, user and data migration, and system retirement.
Own new-hire technology onboarding, including equipment procurement, setup, account provisioning, access, and orientation.
Manage offboarding, equipment recovery, access removal, and hardware, software, and license inventories.
Deliver help desk support and use recurring issues to drive permanent fixes.
Maintain cybersecurity covering identity and access management, endpoint protection, backup, and incident response.
Ensure compliance with client, contractual, insurance, and regulatory requirements; maintain IT policies and lead security awareness training.
Identify, escalate, and resolve material technology risks.
Develop and manage the annual IT operating and capital budget.
Manage technology vendors, managed service providers, and consultants, including contract negotiation and performance oversight.
Build and develop IT staff and external partners and champion change management.
Minimize downtime from network disruptions and prevent cyber-attacks that materially impact company performance or financials.

Requirements

What you’ll need

Typically 8 or more years of progressive IT experience for the Manager level, or 12 or more years for the Senior Manager level, including leadership responsibility.
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
Demonstrated experience deploying AI tools such as Claude in a business environment and driving measurable adoption.
Hands-on experience with Microsoft 365, cloud platforms, identity management, and endpoint management.
Proven experience integrating business systems, such as ERP (Deltek a plus), HRIS, CRM, and project management platforms, using APIs, integration platforms, or automation tools.
Experience supporting technology integration during mergers or acquisitions is strongly preferred.
Working knowledge of cybersecurity frameworks, data governance, and IT policy development.
Willingness and ability to roll up sleeves on day-to-day support, including equipment setup and troubleshooting.
Strong vendor management, budgeting, and project management skills.
Curiosity and a bias for experimentation, with the judgment to scale what works and stop what does not.
Executive-level communication skills, with the ability to explain technology in clear business terms.