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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing omnichannel engagement strategies, with a strong focus on commercial excellence and cross-functional team leadership. Proficient in project management, stakeholder engagement, and navigating complex regulatory environments within the pharma/biotech industry.
Highest-signal resume keywords
Omnichannel Engagement StrategyCross-Functional Team LeadershipProject ManagementChange ManagementStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Commercial ExcellenceCustomer Journey MappingBudget ManagementResource AllocationKPI Optimization
Soft Skills
Interpersonal SkillsRelationship BuildingCommunication SkillsMentoringContinuous Improvement
Tools & Technologies
Omnichannel ToolsCommercial SystemsEngagement Frameworks
Industry Keywords
Pharma IndustryBiotech IndustryRegulatory ComplianceInternational EnvironmentMatrixed Teams
About the role
Key responsibilities & impact- Set strategic direction and priorities as a member of the Global Omnichannel & Digital Strategy Leadership team
- Co-create a cohesive omnichannel engagement strategy with international Marketing and regions across the full product portfolio
- Set the long-term roadmap for omnichannel and commercial excellence tools, systems, and frameworks
- Translate senior leadership priorities across Marketing, Medical, and Commercial into actionable omnichannel plans
- Advise Marketing, Medical, and Commercial heads
- Advocate for local and regional needs with global enablement functions
- Build, lead, mentor, and grow a cross-functional team of senior specialists
- Foster learning, professional development, continuous improvement, innovation, and responsiveness
- Oversee rollout and adoption of systems, tools, processes, and frameworks relevant to omnichannel engagement
- Ensure integration of the right content, channel, and timing
- Design, map, and optimize customer journeys for different segments, ensuring coherent cross-channel touchpoints and KPI focus on ROI
- Apply transformation and change management
- Manage the budget, allocate resources optimally, and manage vendor relationships
Requirements
What you’ll need- Bachelor’s or Master’s degree in a scientific, technological or business field
- 12 plus years experience in the pharma/biotech industry, with direct commercial experience or IT experience in support of commercial
- Strong interpersonal skills to quickly build rapport and credibility with senior leaders
- Local knowledge of relevant business, legal, compliance, privacy, security, and regulatory requirements
- Multiple years' experience working in an international environment and with matrixed, cross-functional teams
- Excellent project management, stakeholder management, communication, and relationship-building abilities
- Familiarity with global regulations and cultural nuances
- Strong Change and Leadership skills
- Different qualifications or responsibilities may apply based on local legal and/or educational requirements
- Minimum 3 days per week onsite
Benefits
Comp & perks- CSL benefits are provided; details available via “How CSL Supports Your Well-being | CSL”
- Inclusion and Belonging culture
- Reasonable accommodation for individuals with disabilities during the application process