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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in implementing Global IFM strategies, managing supplier relationships, and ensuring compliance with SLAs and KPIs. Strong negotiation, budget management, and digitalization skills are essential for driving operational performance and continuous improvement.
Highest-signal resume keywords
Global IFM Strategy ImplementationSupplier Relationship ManagementNegotiation and Commercial SkillsBudget and Cost ManagementDigitalization Initiatives in FM Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Global IFM Services ImplementationSLA and KPI ManagementOperational Performance ImprovementDigitalization in Facility ManagementSAP Tools Proficiency
Soft Skills
Strategic Decision-MakingLeadership and EmpowermentCollaboration with Senior StakeholdersAbility to Prioritize Under Pressure
Industry Keywords
Compliance StandardsHealth and Safety MandatesOSHA RequirementsContinuous ImprovementService Quality
About the role
Key responsibilities & impact- Implement the global IFM strategy across all sites through structured processes and industry best standards
- Lead the external service provider ecosystem and governance
- Define and ensure delivery against SLAs, KPIs, and compliance standards
- Drive cost, service quality, and operational performance
- Act as escalation point for critical operational and supplier issues
- Manage supplier relationships with chosen Global IFM Partners and ensure service delivery meets expectations
- Seek continuous improvement and outstanding hard and soft services, including digitalization innovations
- Ensure Global IFM Partners follow contractual obligations, scope of work, and KPIs
- Ensure global standardization across IFM services wherever possible
- Collaborate with Facility Heads across CSL locations and senior stakeholders
- Foster operational efficiency and eliminate non-value-added activities
- Complete other duties assigned by senior management
Requirements
What you’ll need- BA/BS degree
- Master’s degree in business administration, Tech or relevant field (preferred)
- Demonstrated strong experience negotiating, implementing, transitioning, stabilizing and then transforming Global IFM Services
- Experience with implementing digitalization and sustainability initiatives in FM operations and SAP tools is very encouraged
- Strategic approach and ability to make tough decisions under pressure
- Negotiation and commercial skills
- Ability to prioritize, lead and empower local teams and interface regularly and easily with senior management and partners
- Budget and cost management skills
- Willingness to travel across the globe, potentially up to 50 days/year
- Proficient English
- Compliance with CSL Behring’s Safety Program, including Health and Safety mandates and OSHA requirements
Benefits
Comp & perks- Incentive compensation
- Equity
- Inclusion and Belonging culture
- Reasonable accommodation during the application process
