Technical Support Account Manager

CSP GmbH & Co. KG

. Manage the technical account plan for each key account, including the system landscape, instances, releases, interfaces, open tickets, and commitments .

Posted 11/5/2026full-timeGroßköllnbach • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing technical account plans and customer relationships, with a strong focus on incident management, system landscapes, and effective communication in both German and English. Proficient in coordinating cross-functional teams and ensuring customer satisfaction through structured processes and technical reviews.

Highest-signal resume keywords

Technical Account ManagementIncident ManagementManufacturing System LandscapesITIL Service ProcessesBusiness-Fluent German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Software SupportApplication SupportOperational Project ManagementDatabase InteractionTicketing SystemsCRM DocumentationTest Environments ManagementUpdates and Releases PlanningRoot-Cause AnalysisCapacity Management

Soft Skills

Calm Under PressureClear Prioritization SkillsStructured Approach to WorkEffective Communication

Industry Keywords

MESERP SystemsCustomer SuccessDevOpsProfessional ServicesHealth ChecksCapacity NeedsSecurity NeedsLicensing NeedsDACH Region

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage the technical account plan for each key account, including the system landscape, instances, releases, interfaces, open tickets, and commitments
Serve as the customer’s technical point of contact and conduct regular technical reviews with plant IT, Quality, and Production IT
Manage critical incidents and escalations, prioritize them internally, coordinate customer communications, request root-cause analyses, and track corrective actions through to completion
Plan updates and releases with DevOps and customers, including maintenance windows, test environments, acceptance testing, and rollback criteria
Arrange regular health checks and address capacity, security, and licensing needs at an early stage
Capture requirements in a structured manner, hand them over to Product Management, and ensure that customers receive responses
Provide a monthly technical status update for each account
Work closely with Account Management and Customer Success
Coordinate Support, DevOps, and Professional Services on customer-related topics and manage escalations before involving Sales
Report to the executive management team / CRO within Customer Success

Requirements

What you’ll need

Several years of experience in a customer-facing technical role supporting enterprise software, such as Technical Account Management, Support Management, Service Delivery, application support, or operational project management
Understanding of manufacturing system landscapes, including databases, interfaces to MES, ERP systems, and machines, updates and releases, test environments, and monitoring
Ability to discuss logs with database administrators and downtime risks with plant managers
Calm under pressure during escalations, with clear prioritization skills and the ability to say no internally when a commitment cannot be upheld
Structured approach to work with ticketing systems, CRM, and documentation
Experience with ITIL or comparable service processes is a plus
Business-fluent German
Proficiency in English
Willingness to travel to key accounts across the DACH region

Benefits

Comp & perks

Base salary plus a variable component tied to customer metrics rather than a sales quota
Company car or mobility budget
Company pension scheme
Professional development and training
Permanent, full-time employment
Hybrid working
Modern equipment
AI tools for documentation and preparation
Direct access to DevOps, Engineering, and executive management
Sustainable IT solutions, collaborative teamwork, and long-term partnerships