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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service, particularly in Medicaid and pharmacy-related inquiries, while effectively managing multiple priorities and maintaining a positive team-oriented attitude. Strong communication skills and experience with data entry and Microsoft Office are essential for supporting Indiana Medicaid members and providers.
Highest-signal resume keywords
Customer Service ExperiencePharmacy Technician ExperienceMedicaid KnowledgeMicrosoft Office ProficiencyTime Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryPharmacy Coverage KnowledgeClaims ProcessingMedication Pricing InquiryCall Center Experience
Soft Skills
Excellent CommunicationTeam-Oriented AttitudePositive AttitudeAbility to Manage Multiple Priorities
Tools & Technologies
Microsoft Office SuiteSoftware Systems
Industry Keywords
MedicaidGovernment Healthcare ProgramsRetail PharmacyLong-Term Care PharmacyHospital Pharmacy
About the role
Key responsibilities & impact- Support the Medicaid Customer Service Team
- Deliver advanced inbound customer service to Indiana Medicaid members and providers
- Address inquiries about pharmacy coverage, claims, and medication pricing
- Help members and providers navigate their healthcare and pharmacy-related needs
- Work overtime as needed
Requirements
What you’ll need- High school diploma
- 1–2 years of customer service experience
- Prior experience as a Pharmacy Technician in a retail, LTC, hospital, or similar setting
- Proficiency with computers, software systems, data entry, and Microsoft Office suite
- Strong time management and ability to manage multiple priorities
- Excellent customer service and communication abilities
- Team-oriented positive attitude aligned with CSpring’s values: Committed, Collaborative, Consultative, Caring
- Ability to work overtime as needed
- Must pass background checks and pre-employment drug screen
- Must complete E-Verify requirements
- Access to a quiet, distraction-free workspace
- Experience with Medicaid and/or government healthcare programs preferred
- Previous remote work experience preferred
- Call center or inbound/outbound pharmacy call experience preferred
Benefits
Comp & perks- Fully remote work arrangement
- Best Place to Work award-winning workplace
- Respectful, valued, and supportive team environment
- Career growth opportunities