Sr. Director, Business Development – Client Management, Lab Services

CTI Clinical Trial and Consulting Services

. Develop and execute strategic territory plans to prioritize, pursue, and convert competitive customer accounts and leads .

Posted 9/15/2026full-timeCovington • Kentucky • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business development within the laboratory services and CRO industries, with a strong focus on strategic territory planning, client relationship management, and sales performance. Proficient in utilizing CRM tools and collaborating across teams to drive growth and achieve sales targets.

Highest-signal resume keywords

Business DevelopmentLaboratory Services SalesClient Relationship ManagementStrategic Territory PlanningSalesforce CRM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceAccount ManagementProposal DevelopmentProject ManagementData Analysis

Soft Skills

Excellent Communication SkillsAttention to DetailSelf-MotivatedInfluencing StakeholdersRapport Building

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointMicrosoft WordSalesforceZoho CRMHubSpot

Industry Keywords

CROLaboratory ServicesHealthcare PracticesAssay DevelopmentBioanalytical Testing

About the role

Key responsibilities & impact

Develop and execute strategic territory plans to prioritize, pursue, and convert competitive customer accounts and leads
Create in-depth prospect profiles and present available services to primary decision makers, including reviewing in-house versus outsourced testing
Develop customer relationships with key business executives and stakeholders and prepare sales reports
Represent laboratory services including assay development, safety testing, specimen and specimen kit management, biorepository, bioanalytical, and specialty testing
Lead the business development process from due diligence and early engagement meetings through the RFP process and closing opportunities
Collaborate with CTI internal staff on proposal development and procurement
Work with Marketing, Business Development, Medical Affairs, and other teams to identify targeted therapeutic, disease, and product-specific opportunities
Participate in client bid defenses
Answer client inquiries, identify improvement areas, and identify new business opportunities among existing customers
Support new accounts during onboarding to ensure a high level of client service
Maintain a sufficient opportunity pipeline to achieve the annual sales goal
Attend client meetings to monitor service, provide direction and feedback, and assess performance
Support marketing initiatives, including tradeshows and symposium attendance
Help establish the overall North American yearly Lab Services Sales Target
Recruit and hire BD Lab Services Sales team members
Help establish individual sales targets for Lab Services Sales team members
Schedule and attend weekly meetings with BD Sales Team members to monitor sales activities and opportunities
Attend regularly scheduled meetings at CTI Global Corporate HQ in Covington, Kentucky, including quarterly BD meetings
Monitor monthly time and activity versus productivity of the BD Sales Team to assess and implement continuous improvement

Requirements

What you’ll need

Excellent written and verbal communication skills
Knowledge of CRO, moderate to high complexity laboratory services, and healthcare practices
Proficient in Microsoft Excel, PowerPoint, and Word
Demonstrable ability to communicate, present, and influence key stakeholders at all organizational levels, including executive and C-level
Proven ability to manage multiple projects simultaneously while maintaining sharp attention to detail
Ability to work independently and be self-motivated
Ability to identify client needs and opportunities and translate them into new projects
Ability to interact with clients and develop rapport
Familiarity with account management software (CRM) preferred; Salesforce, Zoho CRM, and HubSpot are commonly used
BA/BS degree in Business Administration, Marketing, Sales, or relevant field
Documentation of exceptional performance in prior leadership roles
5 years of successful sales experience in laboratory or CRO industries

Benefits

Comp & perks

25% of global staff promoted annually
Structured mentoring program
Tuition reimbursement
Partnerships with universities and colleges to create programs in the field
Dedicated training department
Flexible schedules supporting work-life balance
Cash bonuses every year for the past decade
Global philanthropic program supporting team members’ efforts to improve local communities