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Student Trainee, Customer Support
CUBE Bikes. Process support requests from end customers as first-level support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong service-oriented communication skills and the ability to work independently and in a team. Proficient in documenting support requests and monitoring issues until resolution, with a good command of English and German.
Highest-signal resume keywords
Service-Oriented Communication SkillsTeam CollaborationIndependent WorkTechnical ExpertiseBicycle Product Affinity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Structured Work ApproachGoal-Oriented Mindset
Industry Keywords
Support RequestsIssue MonitoringTicket Logging
About the role
Key responsibilities & impact- Process support requests from end customers as first-level support
- Document support requests
- Log communication processes
- Monitor open issues and tickets until final resolution
Requirements
What you’ll need- Currently in the middle of your studies
- High level of service-oriented communication skills
- Affinity with the product bicycle
- Independent, structured and goal-oriented way of working
- Technical expertise is an advantage
- Ability to work in a team
- A good command of English and German
- Approximately 20 hours per week availability
Benefits
Comp & perks- A challenging role with extensive responsibility in a friendly team
- A high degree of independence and flexibility
- A friendly and professional working environment
- A competitive salary
- Varied tasks