Student Trainee, Customer Support

CUBE Bikes

. Process support requests from end customers as first-level support .

Posted 10/9/2026part-timeWaldershof • GermanyEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong service-oriented communication skills and the ability to work independently and in a team. Proficient in documenting support requests and monitoring issues to ensure resolution, with a focus on customer satisfaction.

Highest-signal resume keywords

Service-Oriented Communication SkillsTeam CollaborationIndependent WorkGoal-Oriented ApproachTechnical Expertise

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Structured Working StyleGoal-Oriented Mindset

Industry Keywords

Customer SupportSupport RequestsBicycle AffinityIssue MonitoringTicket Logging

About the role

Key responsibilities & impact

Process support requests from end customers as first-level support
Document support requests
Log communication processes
Monitor open issues and tickets until final resolution
Strengthen the Customer Support team as a student trainee

Requirements

What you’ll need

Currently in the middle of your studies
High level of service-oriented communication skills
Affinity with the product bicycle
Independent, structured and goal-oriented way of working
Technical expertise is an advantage
Ability to work in a team
Good command of English and German
No professional experience required

Benefits

Comp & perks

A challenging role with extensive responsibility in a friendly team
A high degree of independence and flexibility
A friendly and professional working environment
A competitive salary
Varied tasks
Part-time schedule of approximately 20 hours per week