Working Student – Customer Support

CUBE Bikes

. Handle support inquiries from end customers (1st-level support) .

Posted 10/9/2026part-timeRemote • GermanyEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong service-oriented communication skills and a structured, goal-oriented approach to handling customer support inquiries. Proficient in both German and English, with a passion for bicycles as a product.

Highest-signal resume keywords

Customer SupportService-Oriented CommunicationGoal-Oriented ApproachGerman Language SkillsEnglish Language Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Team PlayerIndependent WorkStructured Approach

Industry Keywords

BicyclesSupport InquiriesCommunication HistoriesOpen IssuesTechnical Aptitude

About the role

Key responsibilities & impact

Handle support inquiries from end customers (1st-level support)
Document support inquiries
Log communication histories
Monitor open issues (tickets) through to final resolution

Requirements

What you’ll need

Currently enrolled in a degree program
Excellent service-oriented communication skills
Enthusiasm for bicycles as a product
Independent, structured, and goal-oriented approach to work
Technical aptitude is an advantage
Team player
German and English language skills
No professional experience required

Benefits

Comp & perks

A challenging and responsible role within a friendly team
Varied responsibilities
A high degree of autonomy and flexibility
A friendly and professional working environment
Remote work possible
Flexible working hours
Performance-based compensation