Working Student – Customer Support

CUBE Bikes

. Handle support requests from end customers (1st Level Support) .

Posted 11/9/2026part-timeRemote • GermanyEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong service-oriented communication skills and a structured, goal-oriented approach to handling customer support requests. Proficient in both German and English, with a passion for bicycles and the ability to work effectively in a team environment.

Highest-signal resume keywords

Customer SupportService-Oriented CommunicationTeam CollaborationGerman Language SkillsEnglish Language Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Communication SkillsIndependent WorkStructured ApproachGoal-Oriented Mindset

Industry Keywords

Bicycles1st Level SupportSupport RequestsTicket MonitoringDocumentation

About the role

Key responsibilities & impact

Handle support requests from end customers (1st Level Support)
Document support requests
Log communication histories
Monitor open issues (tickets) through to final resolution
Support the Customer Support team as a working student

Requirements

What you’ll need

Currently enrolled in a degree program
Excellent service-oriented communication skills
Passion for bicycles
Independent, structured, and goal-oriented approach to work
Technical aptitude is an advantage
Ability to work as part of a team
German and English language skills
No professional experience required

Benefits

Comp & perks

Remote work available
Flexible working hours
Performance-based compensation
A challenging and responsible role within a friendly team
Varied responsibilities
A high degree of autonomy and flexibility
A friendly and professional working environment