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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medical assisting with a focus on patient-centered communication, workflow management, and adherence to HIPAA standards. Proficient in utilizing EHR systems and healthcare tools to enhance operational efficiency and patient care.
Highest-signal resume keywords
Active Medical Assistant Certification3+ Years Medical Assistant Experience1+ Year Telemedicine ExperienceEHR ProficiencyCoverMyMeds Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Workflow ManagementPrior Authorization SubmissionAppointment SchedulingReferral CoordinationDocumentation in EHRHIPAA ComplianceTelemedicine OperationsWorkflow Problem IdentificationQuality Initiative ParticipationTask Prioritization
Soft Skills
Clear CommunicationPatient-Centered CareDependabilityTeam CollaborationOrganizational Skills
Tools & Technologies
CoverMyMedsDocuSignEHR SystemsAI Tools
Certifications & Qualifications
CMARMA
Industry Keywords
Medical AssistingPatient Privacy PracticesHealthcare OperationsTelemedicine
About the role
Key responsibilities & impact- Work with pharmacies on refills, clarifications, and transfers
- Help clinicians with prescription workflows
- Prepare and submit prior authorizations, including via CoverMyMeds
- Track prior authorizations until resolved
- Coordinate specialist referrals
- Schedule appointments and conduct patient follow-up outreach
- Communicate with patients and colleagues in a caring, patient-centered way
- Document every task and communication accurately and thoroughly in the EHR
- Spot workflow problems and escalate them when needed
- Participate in team huddles and quality initiatives
- Follow HIPAA and confidentiality standards at all times
- Perform other duties as assigned
- Own the day’s patient queue as the primary Medical Assistant on shift and make sound escalation decisions
Requirements
What you’ll need- Active nationally recognized Medical Assistant certification (ie, CMA, RMA) required
- 3+ years of medical assistant experience required
- 1+ year of telemedicine experience required
- Able to work a fixed Monday, Wednesday, Thursday, and Friday schedule, 6:30a–5:00p PST, plus assigned rotating holidays that may fall on non-scheduled days required
- Openness to occasional weekend or swap coverage preferred
- Self-directed and dependable as the primary MA on shift
- Reliable teammate who communicates proactively and documents thoroughly
- Experience with EHRs and healthcare tools such as CoverMyMeds and DocuSign
- Quick to adopt new technology, including AI tools
- Clear, professional verbal and written communication, with a warm patient-facing manner
- Highly organized and detail-oriented, able to prioritize and manage multiple tasks
- Working knowledge of HIPAA and patient privacy practices
- Quiet, private workspace and reliable high-speed internet
- Employees must perform all work physically within the United States; international work is not permitted during scheduled work hours
Benefits
Comp & perks- Eligible for 15% differential on weekends
- Comprehensive medical, dental, and vision coverage
- Flexible spending plans
- Responsible Vacation Policy
- 401k plan with employer matching
- 100% remote — work from home
- Reliable internet connectivity and a secure, private workspace required for remote work