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Care Navigator
Curana Health. Address patient and durable power of attorney (DPOA) inquiries via telephone .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Electronic Health Records (EHR) and coordinating patient care within a medical office environment. Proficient in medical terminology and skilled in multitasking, prioritization, and effective communication with patients and healthcare providers.
Highest-signal resume keywords
Electronic Health Record (EHR) ManagementMedical Terminology ProficiencyPatient Scheduling CoordinationBilingual Communication SkillsOrganizational and Time Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electronic Health Record (EHR) DocumentationMedical Record InterpretationPatient Screening Tool ReviewVirtual Triage ExperienceAppointment Scheduling
Soft Skills
Excellent CommunicationTime ManagementMultitasking AbilityProfessionalismCollaboration
Tools & Technologies
Curana Patient PortalPractice Management ToolsTechnology Platforms
Industry Keywords
Patient Care CoordinationDurable Power of Attorney (DPOA)Interdisciplinary Care TeamSenior Living Community EngagementHigh-Speed Internet Connection
About the role
Key responsibilities & impact- Address patient and durable power of attorney (DPOA) inquiries via telephone
- Respond to patient or caregiver messages received via the Curana Patient Portal
- Assist patients with scheduling follow-up appointments with Curana Providers or specialists
- Manage electronic health records (EHR) and ensure accurate and up-to-date patient records
- Coordinate documents needed for review or signature by a provider
- Facilitate provider orders and escalate findings
- Maintain patient rosters for patients enrolled in APCM and GUIDE
- Support provider scheduling
- Assist with prior authorizations
- Obtain patient records and diagnostic test results
- Answer and manage incoming calls professionally and courteously
- Collaborate with the Curana Interdisciplinary Care Team to ensure seamless communication within the health network
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent
- 1+ years of experience working in a medical office, Senior Living Community engagement, or other related fields
- 1+ years of experience in Electronic Health Record (EHR) documentation or other practice management tools
- Extensive understanding of medical terminology
- Ability to interpret medical records, lab results, and appointment notes
- Basic knowledge of reviewing patient screening tools and ability to identify changes over time
- Ability to work in an environment that is free of distractions
- Excellent organizational and time management skills with the ability to prioritize tasks
- Skilled at handling multiple tasks simultaneously
- Proficient computer skills and ability to adapt to various technology platforms
- Prior experience with virtual triage preferred
- Bilingual or multilingual communication skills preferred
- Reliable high-speed internet connection
Benefits
Comp & perks- 100% remote position
- Reliable high-speed internet connection required for remote work