Patient Navigator

Curana Health

. Serve as the first point of contact for patients .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service and effective communication skills while managing patient inquiries and health assessments. Proficient in handling sensitive information and utilizing electronic health records to support patient care.

Highest-signal resume keywords

Customer Service SkillsEffective CommunicationElectronic Health Records ProficiencyProblem-Solving SkillsMedical Office Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Phone-Based Patient AssessmentMedical History GatheringUrgency EvaluationCare Level DeterminationConfidentiality Maintenance

Soft Skills

Organizational SkillsTeam PlayerPositive Attitude

Tools & Technologies

Computer Systems

Industry Keywords

HealthcarePatient CommunicationHealth Network Collaboration

About the role

Key responsibilities & impact

Serve as the first point of contact for patients
Answer and manage incoming calls professionally and courteously
Greet patients and assist with inquiries or direct them to the appropriate department
Conduct phone-based assessments of patients' health concerns
Gather medical history, symptoms, and other relevant information
Evaluate the urgency and nature of medical issues
Determine the appropriate level of care and guide patients to suitable healthcare resources
Relay messages and information between patients and healthcare teams
Collaborate with staff to ensure seamless communication across the health network

Requirements

What you’ll need

High School Diploma or equivalent
Exceptional customer service skills
Organized and effective communicator
Ability to maintain confidentiality and handle sensitive information
Proficient in using computer systems and electronic health records
Strong problem-solving skills
Previous experience in a medical office or healthcare setting is preferred
Team player with a positive attitude
Must be able to work in the United States; the company is unable to provide sponsorship for a visa at this time (H1B or otherwise)