Operations Supervisor

Currance

. Provide direct leadership to Account Resolution Specialists levels I–IV and the Operations Team Lead .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $48,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare revenue cycle administration, including claim resolution processes, compliance with CMS rules, and effective team leadership. Proficient in managing productivity metrics and coaching staff to enhance performance and accuracy in claim resolutions.

Highest-signal resume keywords

CRCR CertificationHealthcare Revenue Cycle AdministrationArtiva Account Resolution WorkflowsEMR Systems (Meditech, Epic, Cerner, Allscripts, Nextgen)Team Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim Resolution ProcessesDenial and Appeal WorkflowsPayer RulesCARC/RARC CodesProductivity Metrics MonitoringQuality Metrics AnalysisMedical Claim PaymentsEscalation StrategiesProject ManagementCoaching and Mentoring

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationTeam CollaborationProblem-SolvingTime Management

Tools & Technologies

Microsoft Office SuiteMicrosoft TeamsDesktop ApplicationsEMR Systems

Certifications & Qualifications

CRCR Certification

Industry Keywords

HealthcareRevenue CycleClaim Follow-UpComplianceHIPAAPayer StandardsQuality AuditsEmployee Success Plans

About the role

Key responsibilities & impact

Provide direct leadership to Account Resolution Specialists levels I–IV and the Operations Team Lead
Oversee daily claim resolution activities, including edits, denials, and appeals
Manage team productivity, accuracy, quality, and compliance with payer and organizational standards
Conduct one-on-one sessions, coaching, mentoring, onboarding, and training
Lead interviews and hiring for Account Resolution Specialists and Team Leads
Monitor productivity standards and quality metrics
Review weekly quality audits and deliver targeted coaching
Escalate employee deficiencies and administer disciplinary actions or Employee Success Plans as needed
Communicate team and individual progress with the Operations Manager
Review and approve team payroll
Complete performance evaluations for direct reports
Analyze claim errors and rejections to identify trends and process improvements
Monitor payer updates and communicate changes to the team
Ensure accurate adjustments and compliance with client policies
Investigate problem accounts and escalate unresolved client IPO issues
Lead daily shift briefings
Collaborate with management to develop policies
Attend client payer or internal meetings
Complete assigned projects and additional duties as needed
Promote compliance through routine huddles, meetings, communications, and decision-making

Requirements

What you’ll need

High school diploma or equivalent required
CRCR certification required or must be obtained within 90 days of hire
At least 2 years in a supervisory or leadership role
At least 3 years of experience securing medical claim payments from health insurance companies, including claim follow-up and appeals
Experience with complex insurance claims, high-value denials, and escalation strategies
A minimum of 3 years’ experience with Artiva for account resolution workflows is preferred
Experience with EMR systems such as Meditech, Epic, Cerner, Allscripts, Nextgen, or similar platforms
Proficiency in Microsoft Office Suite, Teams, and desktop applications
Comprehensive understanding of healthcare revenue cycle administration, CMS rules, HIPAA, payer rules, CARC/RARC codes, denial and appeal workflows, and claim resolution processes
Ability to monitor and interpret productivity and quality metrics
Ability to coach, mentor, and develop staff across multiple levels
Ability to manage competing priorities while maintaining accuracy and timeliness
Strong written and verbal communication skills
Ability to initiate and complete projects independently
Willingness and ability to learn new software applications and processes
Background check and government exclusion check required as conditions of employment

Benefits

Comp & perks

Limited travel as required
Professional development and staff training opportunities
Coaching, mentorship, and onboarding support
Compliance-focused work environment
Criminal background check and government exclusion check as employment conditions