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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing custodial platforms and client service operations within financial services, with a strong focus on compliance, workflow improvement, and operational efficiency. Proficient in utilizing technology stacks, including CRM and portfolio management systems, to enhance service delivery and support growth.
Highest-signal resume keywords
5+ Years Experience In Financial ServicesSchwab Advisor Center ManagementClient Service Operations ManagementSalesforce ExperienceWorkflow Management Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Custodial Platform ManagementCompliance CoordinationAccount MaintenanceStandard Operating Procedures DocumentationWorkflow TrackingClient OnboardingPortfolio Management SystemsDocument Management SystemsTask ManagementEstate Planning Processes
Soft Skills
Self-DirectedHighly OrganizedStrong Communication Skills
Tools & Technologies
Schwab Advisor CenterSalesforceHubSpotAdvyzon
Industry Keywords
RIA OperationsFinancial ServicesComplianceClient ServiceOperational Efficiency
About the role
Key responsibilities & impact- Manage custodial platforms, specifically Schwab Advisor Center
- Coordinate compliance with external consultants, including ADV filings, annual reviews, and regulatory correspondence
- Manage client service operations, including onboarding, account maintenance, and service requests
- Administer the technology stack, including CRM, portfolio management, and document management systems
- Document processes and create standard operating procedures (SOPs)
- Track internal workflows and projects across Cross Financial and Crete partner firms
- Serve as the operational backbone of a growing RIA platform
- Remove operational friction so advisors and leadership can focus on growth
Requirements
What you’ll need- 5+ years of experience in financial services or RIA operations
- Working experience with Charles Schwab platform, specifically Schwab Advisor Center
- Self-directed and highly organized
- Ability to excel in remote environments
- Strong communication skills for managing client and internal interactions confidently
- Ability to build structure, improve workflows, and ensure execution
- Salesforce, HubSpot, and/or Advyzon experience strongly preferred but not required
- Client service experience in advisory environments strongly preferred but not required
- Task, workflow, and deadline management expertise strongly preferred but not required
- Exposure to trust and estate planning processes strongly preferred but not required
- Legally authorized to work in the US for any employer
- No current or future sponsorship requirement to work in the US
Benefits
Comp & perks- Health, Dental, and Vision Insurance (with options for fully paid employee only coverage for health and dental)
- Company-Paid Life and Long-Term & Short-Term Disability Insurance
- Ancillary Benefits such as supplemental life insurance, critical illness, and accident insurance
- Classic Safe Harbor 401(k) Plan with employer contributions
- Opportunities for professional growth, learning, and development including access to Becker and LinkedIn Learning
- Bonus offered
