Partner Success Specialist

Curriculum Associates

. Serve as the central point of contact for educators using Curriculum Associates’ products and services .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $43,375 - $70,875 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service and educator support, utilizing tools like Excel and SalesForce.com to analyze data and enhance implementation success. Capable of fostering relationships with educators and internal teams to drive account renewals and product expansion.

Highest-signal resume keywords

Customer Service ExperienceSalesForce.com ProficiencyData Analysis in ExcelImplementation SupportStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisImplementation SupportCustomer ServiceSalesMicrosoft Office SuiteExcelSalesForce.comAccount ManagementReportingProblem-Solving

Soft Skills

Interpersonal SkillsOrganizational SkillsTime ManagementAttention to DetailDecision-Making

Tools & Technologies

SalesForce.comMicrosoft Office SuiteI-Ready PlatformEfficiency ToolsOutlook

Certifications & Qualifications

Associate’s DegreeBachelor’s Degree (Preferred)

Industry Keywords

Education SalesK-12 EducationCustomer ManagementDiversity, Equity, and InclusionImplementation Health Data

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the central point of contact for educators using Curriculum Associates’ products and services
Provide proactive implementation support for assigned implementations using efficiency tools and planned outreach
Provide responsive service to educators needing assistance with program implementation
Use account support plans, efficiency tools, and processes to provide educator support and ongoing communication
Set up assigned educator accounts for successful implementation and onboard accounts within expected timeframes
Partner with internal team members to establish implementation plans
Use implementation health data to identify and address areas of concern with internal team members and educators
Guide educators in analyzing student performance and growth data in the i-Ready platform
Manipulate i-Ready Assessment and Instruction data in Excel to help educators understand implementation success
Fulfill ad hoc reporting needs based on territory requirements
Help secure account renewals through relationships with key decision makers and high-quality educator service
Identify product expansion opportunities and partner with sales team members to expand existing accounts
Support territory pilot strategy with new and existing users to achieve strong conversion rates
Incorporate company Diversity, Equity, and Inclusion messaging in internal and educator-facing conversations
Travel periodically for school visits, educator events, and company national and regional meetings

Requirements

What you’ll need

Associate’s Degree or equivalent experience
1 year or more experience in customer service, sales, or teaching, or a combination
Combination of education and experience proving competency in the requirements of the role
Proficiency with Outlook, SalesForce.com, Microsoft Office Suite products (Word, Excel, PowerPoint, MS365)
Strong oral and written listening and communication skills
Strong interpersonal and customer-centric skills
Ability to learn and incorporate new and complex concepts quickly
Ability to work independently, with some direction, and collaboratively in a team environment
High attention to detail and ability to follow complicated directions
Effective decision-making, ownership, and accountability; ability to handle ambiguity and stressful situations and pressing deadlines
Integrity, ethical standards, and professional demeanor
Strong organizational and time management skills, with ability to prioritize tasks
Excellent problem-solving and analytical capability
Ability to start within 30 days after offer acceptance
Ability to support CST and EST hours
Willingness to travel up to 10% of the time
Preferred but not required: Bachelor’s Degree in Education or Marketing/Business
Preferred but not required: 2 years or more experience in customer service, sales, or teaching, or a combination
Preferred but not required: Previous experience as a K-12 Educator, in Education Sales, or in Customer Management

Benefits

Comp & perks

Medical, dental, vision, and basic life insurance
401(k) plan with employer match
Flexible vacation and sick policy
Twelve paid holidays
Winter office closure between the end of December through New Year’s Day
Additional perks and benefits
Opportunity to earn commissions and bonuses through an incentive compensation plan tied to individual and team performance