Presales Solutions Principal

CustomerGaige

. Serve as CustomerGauge's technical trusted advisor to mid-market and enterprise prospects across Europe and North America and occasionally farther afield .

Posted 9/16/2026full-timeRemote • Massachusetts • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in presales solutions consulting with a focus on customer experience measurement and technical sales cycles. Proficient in solution architecture, integration design, and delivering tailored demonstrations to C-suite stakeholders.

Highest-signal resume keywords

Presales Solutions ConsultingCustomer Experience MeasurementSolution ArchitectureVoice of the Customer Program DesignTechnical Sales Cycles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

NPSIntegration DesignRFP ResponsesProof-of-Concept EngagementsData FlowsProgram ConfigurationImplementation ApproachCRMERPAPIs

Soft Skills

Exceptional CommunicationStorytellingPresentation SkillsStrong Executive Presence

Tools & Technologies

SalesforceCX PlatformsAnalytics Platforms

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

B2B SaaSCustomer Feedback ProgramsSecurity and Compliance RequirementsTechnical Trusted AdvisorCompetitive Intelligence

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as CustomerGauge's technical trusted advisor to mid-market and enterprise prospects across Europe and North America and occasionally farther afield
Own the technical and CX-program side of complex, high-value sales cycles
Partner with account executives from the first discovery call through technical close
Connect platform capabilities directly to measurable business outcomes
Lead discovery, solution architecture, proof-of-concept engagements, demonstrations, and executive presentations
Shape, qualify, and accelerate deals from a technical and domain standpoint
Translate business and technical requirements into solution designs covering integration architecture, data flows, program configuration, and implementation approach
Lead responses to RFPs, RFIs, and security questionnaires
Run technical deep-dives with IT, data, and operations stakeholders
Design and deliver tailored demos and proofs of concept
Engage with IT architects, program owners, and C-suite stakeholders
Hand off closed deals to services and account management with scope, solution design, and success criteria
Feed competitive intelligence and prospect requirements to product and marketing
Develop demo environments, reference architectures, and presales assets
Occasionally support existing customers in expansion sales pursuits
Report to the CRO

Requirements

What you’ll need

3-5+ years of experience in presales solutions consulting or sales engineering, ideally in B2B SaaS
Deep, hands-on expertise in NPS, customer experience measurement, or customer feedback programs; this is required, not a bonus
Experience with Voice of the Customer (VoC) program design and implementation
Proven ability to lead complex technical sales cycles at the enterprise level: solution architecture, integration design, RFP responses, and proof-of-concept engagements
Demonstrated track record as a technical trusted advisor whose counsel prospects seek on architecture, program design, and strategy
Fluency in enterprise data and integration landscapes: CRM, ERP, data warehouses, APIs, SSO, and security and compliance requirements
Strong executive presence; equally effective in a technical deep-dive and a C-suite presentation
Exceptional communication, storytelling, and presentation skills
Bachelor's degree required
Familiarity with Salesforce or similar CRM
Experience with survey, CX, or analytics platforms
Ability to support European sales cycles during reasonable East Coast hours

Benefits

Comp & perks

Health Insurance (Medical, Dental & Vision) 70% contribution for employees
Participation in the SAR Plan
Unlimited PTO (manager approval required)
MacBook provided
Occasional travel to customers and global offices