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Senior Account Services Manager
CustomerGaige. Lead complex enterprise implementations from discovery through launch .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex enterprise software implementations, translating business objectives into scalable solutions, and driving customer success through effective training and change management. Proficient in project management, stakeholder engagement, and optimizing CRM integrations and technical workflows.
Highest-signal resume keywords
Enterprise Software ImplementationProject ManagementCRM IntegrationsExecutive CommunicationCustomer Success
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Implementation PlanningRisk Mitigation StrategiesTechnical WorkflowsData AnalysisKPI Interpretation
Soft Skills
CollaborationMentoringProblem SolvingAdaptabilityCustomer Advocacy
Tools & Technologies
CRM PlatformsAPIsSSOAutomation ToolsDashboards
Industry Keywords
SaaSCustomer SuccessProfessional ServicesB2BChange Management
About the role
Key responsibilities & impact- Lead complex enterprise implementations from discovery through launch
- Partner with executive sponsors and key stakeholders to translate business objectives into scalable solution designs
- Recommend, configure, validate, and optimize platform settings
- Guide customers in interpreting dashboards, KPIs, and account health metrics
- Advise on CRM integrations, SSO, APIs, automation, and technical workflows
- Support the design, testing, and launch of branded survey campaigns
- Drive adoption through customer education on change management, governance, and long-term program success
- Own multiple concurrent enterprise implementations and strategic rollout projects
- Develop implementation plans, timelines, success criteria, and risk mitigation strategies
- Facilitate executive and project status meetings
- Anticipate risks, resolve issues, and coordinate cross-functional resources
- Advocate for customer needs with Strategic Account Management and Product
- Deliver customer training and enablement programs
- Develop implementation guides, playbooks, FAQs, and enablement content
- Improve internal processes, implementation methodologies, and onboarding experiences
Requirements
What you’ll need- 5-7+ years of experience in Customer Success, Professional Services, SaaS Implementation, Technical Account Management, Consulting, or related customer-facing roles
- Proven experience leading complex enterprise software implementations with multiple stakeholders
- Strong project management skills with the ability to balance competing priorities across several accounts
- Excellent executive communication and presentation skills, with confidence engaging customer leadership teams
- Analytical mindset with the ability to translate business requirements into scalable technical solutions
- Experience working with CRM platforms, customer data, integrations, APIs, SSO, or related technologies is highly desirable
- Passionate about customer success, continuous improvement, and delivering measurable business value
- Comfortable navigating ambiguity and thriving in a fast-paced, evolving SaaS environment
- Collaborative team player who enjoys mentoring others and contributing beyond individual responsibilities
- Commercially minded with a strong understanding of customer outcomes and business impact
- Experience working with enterprise B2B customers is preferred
- English required; Spanish strongly preferred. Portuguese is a plus
- Located in the United States and able to work US East Coast business hours
- Occasional travel for customer meetings and company events
Benefits
Comp & perks- Health Insurance (Medical, Dental & Vision) 70% contribution for employees
- Participation in the SAR Plan
- Unlimited PTO (manager approval required)
- MacBook provided
- Occasional travel to customers and global offices
- Full-time remote position