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Assistant Director – Business Resilience
Customers Bank. Support the bank's business continuity program and maintain its framework and methodology .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Business Continuity Planning, Disaster Recovery, and Crisis Management, with a strong focus on operational resilience within the financial industry. Proficient in developing and executing strategies that ensure the recovery of critical business operations during disruptions.
Highest-signal resume keywords
Business Continuity PlanningDisaster RecoveryCrisis ManagementRisk AssessmentProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Impact AnalysisEmergency ManagementIncident ResponseOperational ResilienceCrisis SimulationDisruption-Recovery ScenariosContinuity Procedure DevelopmentAnalytical AbilitiesWorkflow EfficiencyISO-27001 Familiarity
Soft Skills
Collaboration SkillsCommunication SkillsDetail-OrientedProblem-Solving AbilitiesFacilitation Skills
Tools & Technologies
Microsoft SuiteBusiness Continuity Tracking ToolAI ToolsAutomation ToolsCustomers Bank Applications
Industry Keywords
Financial IndustryOperational Business ResilienceCrisis Management ExperienceBusiness Operations Best PracticesStakeholder Education
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Support the bank's business continuity program and maintain its framework and methodology
- Identify key components for continuity plans and assist with Risk Assessments and Business Impact Analyses
- Partner with Information Technology Services and business stakeholders to document critical functions and recommended RTO/RPO targets
- Execute Business Continuity strategies supporting recovery of critical business operations during disasters
- Support Emergency Management, crisis preparation, incident triage, and incident response throughout the crisis lifecycle
- Create, maintain, monitor, and validate Business Continuity Plans in the tracking tool
- Coordinate with business units on writing and maintaining Business Continuity Plans
- Develop business continuity, disaster recovery, and emergency protocol procedures
- Support stakeholder education on Business Continuity and Incident Response
- Support training, communication, testing, and exercising of plans
- Validate and test documented plans and create disruption-recovery scenarios
- Coordinate with internal and external partners to ensure plans are updated and available to management
- Attend professional meetings and training to maintain knowledge of disaster recovery and business continuity developments
- Assist with tabletop exercises and crisis simulation events
Requirements
What you’ll need- Bachelor's degree in computer science, information technology, cyber security, risk management, communications, criminal justice or similar work experience in a related field
- 3+ years of operational business resilience, continuity, or crisis management experience, ideally within the financial industry
- Ability to work with business unit leaders and support senior management in seeking buy-in for continuity procedure changes
- Ability to develop plans and procedures supporting coordinated responses to incidents
- Working knowledge of disaster recovery and business continuity planning, information technology, business disruption, and business operations best practices, principles, and strategies
- Familiarity with business continuity plans, business impact analysis, and business continuity exercises
- Solid project management and organizational capabilities
- Demonstrated facilitation and collaboration skills
- Strong interpersonal, written, oral, and communication skills
- Detail-oriented with strong problem-solving and analytical abilities
- Ability to identify and manage business risks effectively
- Ability to plan and execute multiple projects simultaneously while meeting deadlines and objectives
- Interest in or exposure to collaborating with Security teams on ISO-27001 or SOC-2 Type II attestations is a plus
- Ability to work with Microsoft Suite and learn Customers Bank applications
- Familiarity with AI and automation tools supporting productivity, workflow efficiency, and client engagement
- Must be legally eligible to work in the United States without sponsorship, now or in the future
Benefits
Comp & perks- Personal development plans
- Training and educational offerings
- Equal opportunity employment
- Reasonable accommodations for qualified individuals with disabilities