Associate, HR Program – Insights

Customers Bank

. Own and drive the operating cadence for the PXT Business Partner team, including planning and tracking key initiatives and workstreams .

Posted 9/18/2026full-timeMalvern • New York • United StatesJuniorMid-Level💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing HR operations, including performance management, employee engagement, and exit interview processes, while leveraging AI tools for operational reporting and process improvement. Strong organizational and communication skills are essential for collaborating with cross-functional teams and supporting executive stakeholders.

Highest-signal resume keywords

HR/PXT ExperienceProject ManagementAI Tools DirectionData ValidationMicrosoft Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementExit Interview ConductingProcess DesignOperational ReportingData Integrity Management

Soft Skills

Organizational SkillsPrioritization SkillsJudgment and DiscretionCommunication SkillsComfort with Ambiguity

Tools & Technologies

WorkdayExcelTableauPower BIGenerative AI Assistants

Certifications & Qualifications

PHRSHRM

Industry Keywords

People OperationsCorporate EnvironmentFinancial ServicesTalent AcquisitionEmployee Engagement

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Own and drive the operating cadence for the PXT Business Partner team, including planning and tracking key initiatives and workstreams
Lead cross-functional projects improving Business Partner team operations, including process design, tools, playbooks, and lifecycle deliverables
Direct AI tools to build and maintain dashboards and operational reporting; validate accuracy and translate outputs into recommendations
Coordinate shared initiatives between the Business Partner team and other PXT functions
Identify and implement AI use cases across Business Partner work
Serve as an internal champion and power user of AI tools, sharing use cases and best practices
Review AI-generated output for accuracy, tone, and appropriateness before leadership distribution
Own the end-to-end exit interview process, including scheduling, conducting interviews, documentation, and trend reporting
Own performance management cycle logistics and execution
Support compensation cycles by coordinating timelines and validating data
Own operational cadence for talent review and succession planning processes
Ensure headcount and organizational data integrity in Workday; investigate and resolve discrepancies
Partner with Talent Acquisition on workforce planning and track risks and gaps
Provide judgment-based oversight for organizational design and restructuring efforts
Own employee engagement survey administration, tracking, results consolidation, and action planning
Support recognition and culture programs
Partner with the Chief People Officer on executive presentation narratives and leadership communications
Review and quality-check executive materials for accuracy, tone, and appropriateness
Provide context and strategic framing for leadership meetings and business reviews

Requirements

What you’ll need

Experience in HR/PXT, People Operations, Program/Project Management, or a related field
Ability to manage multiple projects simultaneously
Strong organizational and prioritization skills
Hands-on experience directing AI tools, including generative AI assistants and automation platforms
Strong written and verbal communication skills
Sound judgment and discretion with confidential and sensitive employee information
Comfort operating with ambiguity and building processes where none currently exists
Ability to work with Microsoft Suite and learn/work with Customers Bank applications
Must be legally eligible to work in the United States without sponsorship, now or in the future
Preferred: 3+ years of experience in a corporate environment, preferably in Financial Services
Preferred: Prior experience conducting exit interviews
Preferred: Experience directing or reviewing AI-generated dashboards or reporting tools, such as Excel, Tableau, Power BI, or similar
Preferred: Experience supporting C-suite or senior executive stakeholders directly
PHR/SHRM or related HR certification a plus

Benefits

Comp & perks

Personal development plans
Support for professional development and career growth
Reasonable accommodations for qualified individuals with disabilities