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Client Relationship Manager – Digital Assets
Customers Bank. Respond to and resolve Digital Asset client inquiries and issues .
About the role
Key responsibilities & impact- Respond to and resolve Digital Asset client inquiries and issues
- Build and maintain strong client relationships
- Provide personalized and tailored solutions to clients
- Monitor and analyze client feedback and behavior to improve the digital customer experience and increase retention and loyalty
- Serve as a key point of contact for Digital Asset clients, including directly responsible clients
- Work directly with clients and, in some cases, prospects throughout the client lifecycle, including onboarding, ongoing maintenance, expansion, and possible closure
- Contribute to the Digital Asset group’s talent pipeline with a potential career track toward Relationship Manager roles
Requirements
What you’ll need- Must be legally eligible to work in the United States without sponsorship, now or in the future
- Minimum 5 years customer service/relationship manager experience
- Minimum 5 years’ experience in the financial services industry
- Experience in cross-selling financial products
- Ability to work independently and in a team/collaborative environment
- Proven working experience in customer service/relationship management
- Computer proficiency, including customer service software, databases, and tools
- Awareness of the industry’s latest technology trends and applications
- Ability to think strategically and lead customers
- Strong client-facing verbal and written communication skills
- Relationship management experience with transactions, risk management, compliance, and account opening
- Proficiency with MS Office applications
- Salesforce literacy
- Computer literacy and knowledge of online banking and mobile banking applications
- Familiarity with AI and automation tools supporting productivity, workflow efficiency, and client engagement
- FIS IBS and Q2 online banking experience preferred
Benefits
Comp & perks- Personal development plans
- Reasonable accommodations for qualified individuals with disabilities
- Equal opportunity and diversity, equity, and inclusion commitment