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Digital Client Relationship Manager
Customers Bank. Respond to and resolve client inquiries and issues .
About the role
Key responsibilities & impact- Respond to and resolve client inquiries and issues
- Build and maintain strong client relationships
- Provide personalized and tailored solutions to clients
- Monitor and analyze client feedback and behavior
- Improve the digital customer experience
- Increase client retention and loyalty
- Support digital channels that connect and communicate with clients
- Manage transactions, risk management, compliance, and account opening
Requirements
What you’ll need- Must be legally eligible to work in the United States without sponsorship, now or in the future
- Minimum 5 years customer service/relationship manager experience
- Minimum 5 years’ experience in the financial services industry
- Experience in cross-selling financial products
- Proven working experience as a customer service relationship manager
- Experience providing customer service support for commercial and consumer clients
- Computer proficiency and working knowledge of customer service software, databases, and tools
- Awareness of the financial industry’s latest technology trends and applications
- Ability to think strategically and lead customers
- Strong client-facing verbal and written communication skills
- Relationship management experience while managing transactions, risk management, compliance, and account opening
- Proficiency with MS Office applications
- Salesforce literacy
- Computer literacy and knowledge of online banking and mobile banking applications
- Familiarity with AI and automation tools supporting productivity, workflow efficiency, and client engagement
- Ability to work independently and in a team/collaborative environment
- FIS IBS and Q2 online banking experience preferred
Benefits
Comp & perks- Personal development plans
- Reasonable accommodations for qualified individuals with disabilities
- Equal opportunity and diversity, equity, and inclusion commitment