VP, Operations Manager – Digital Assets

Customers Bank

. Support the Managing Director in executing the Bank’s strategic plan for the Digital Assets business line .

Posted 10/8/2026full-timeRemote • Arizona • United StatesLead💰 $160,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in digital asset banking, including cryptocurrency, blockchain technology, and financial analysis. Proven ability to develop policies, manage risk frameworks, and maintain strong client relationships in a regulated environment.

Highest-signal resume keywords

Digital Asset Banking ExperienceFinancial Analysis SkillsRisk Management ExpertiseClient Relationship ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial AnalysisCredit UnderwritingPolicy DevelopmentRisk Framework ImplementationDigital Asset Market DynamicsCryptocurrency ExpertiseBlockchain TechnologyCollateralized LendingOperational KPI MonitoringPortfolio Analysis

Soft Skills

Executive-Level CommunicationPresentation SkillsRelationship Management

Tools & Technologies

Microsoft SuiteAI ToolsAutomation ToolsCustomers Bank Applications

Industry Keywords

Digital AssetsBanking OperationsComplianceRisk ManagementCrypto Mining Equipment FinancingClient OnboardingInvestment Management

About the role

Key responsibilities & impact

Support the Managing Director in executing the Bank’s strategic plan for the Digital Assets business line
Monitor policies, controls, and risk framework for the Digital Asset Banking and Lending business
Build and maintain reporting and analytics capabilities for business performance, portfolio trends, and operational KPIs
Support planning and launch of new digital asset products and capabilities, including collateralized lending and ACH
Partner with Product, Technology, and Compliance on operational readiness
Support day-to-day execution of the business line and ad hoc leadership priorities
Serve as the primary contact for monthly business analysis, supporting Relationship Managers and ensuring fee revenue is delivered
Act as a subject matter expert on crypto-related assets, stablecoin, tokenization, and blockchain technology
Serve as a client-facing resource supporting Business Development efforts and prospective client conversations
Help build out the credit function for digital-asset-related lending opportunities, including underwriting and credit process development
Perform financial analysis to assess profitability and risk of digital asset lending opportunities under varying market conditions
Maintain strong client and internal stakeholder relationships while meeting client needs and internal compliance requirements

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Finance, or a related field
5+ years of experience in banking operations, credit, or risk management, including direct experience supporting a Digital Asset Banking or Lending business line
Demonstrated subject matter expertise in cryptocurrency, blockchain technology, and digital asset market dynamics
Experience developing and implementing policies, controls, and risk frameworks for a regulated financial services business line
Strong track record partnering with 2nd and 3rd line risk, compliance, and audit functions to manage and remediate issues
Experience managing or supporting high-risk client onboarding in a regulated banking environment
Strong financial analysis and credit underwriting skills
Excellent executive-level reporting, presentation, and communication skills
Proven ability to manage cross-functional relationships with Relationship Managers, Compliance, Credit, and Executive Leadership
Ability to work with the Microsoft Suite and learn/work with other Customers Bank applications
Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement
Must be legally eligible to work in the United States without sponsorship, now or in the future
Preferred: experience with BTC-collateralized lending or crypto mining equipment financing
Preferred: experience across multiple stages of the digital asset banking lifecycle
Preferred: prior experience leading discovery calls or due diligence with prospective banking clients as a digital asset subject matter expert
Preferred: experience managing or contributing to a multi-billion dollar client pipeline in a regulated banking environment
Preferred: background in portfolio analysis or investment management

Benefits

Comp & perks

Personal development plans
Reasonable accommodations for qualified individuals with disabilities
Equal opportunity and diversity, equity, and inclusion commitment