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Operations Analyst – Post-Sales
CVC Franquias. Provide customer service and resolve post-sales inquiries, ensuring prompt and high-quality handling .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and post-sales operations, with a focus on handling inquiries, cancellations, and refunds efficiently. Strong organizational skills and attention to detail are essential for managing sales-related tasks effectively.
Highest-signal resume keywords
Customer ServicePost-Sales OperationsSales ExperienceOrganizational SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CVC ExperienceCancellation ProcessingRebookingRefund ProcessingTravel Changes
Soft Skills
Attention to Detail
Industry Keywords
Sales OperationsCustomer InquiriesOperational Matters
About the role
Key responsibilities & impact- Provide customer service and resolve post-sales inquiries, ensuring prompt and high-quality handling
- Communicate with and assist customers
- Make travel departure changes
- Process cancellations and rebookings
- Calculate cancellation penalties
- Process refunds
- Handle other sales-related operational matters
Requirements
What you’ll need- Previous experience with CVC
- Experience in sales and post-sales operations
- Reside in Ribeirão Preto or be available to work remotely
- Strong organizational skills, attention to detail, and good communication skills
Benefits
Comp & perks- Meal allowance
- Transportation allowance based on usage or fuel allowance
- Exclusive discounts on CVC products
- Commission