Account Manager

CVS Health Careers

. Manage and support Meritain's Alternative Health & Advocacy Solutions partner portfolio .

Posted 10/30/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $46,988 - $122,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and operational relationship management within healthcare environments, with a strong focus on service excellence, issue resolution, and cross-functional collaboration. Proficient in analyzing operational performance and driving strategic initiatives to enhance client and partner experiences.

Highest-signal resume keywords

Account ManagementHealthcare OperationsOperational Relationship ManagementProject ManagementStrategic Initiative Execution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational Performance AnalysisIssue Resolution CoordinationProcess ImprovementGovernance Process MaintenanceSales EnablementImplementation SupportPerformance Scorecard DevelopmentContractual AccountabilityAction Plan DevelopmentRisk Tracker Management

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsAttention to DetailCollaboration

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointMicrosoft TeamsMicrosoft Outlook

Industry Keywords

HealthcareBenefits AdministrationMember AdvocacyClinical NavigationCare ManagementVendor ManagementTPAPoint SolutionService Delivery OversightSales Support Activities

About the role

Key responsibilities & impact

Manage and support Meritain's Alternative Health & Advocacy Solutions partner portfolio
Serve as a primary operational contact for assigned partners and internal stakeholders
Drive service excellence, issue resolution, partner accountability, and ongoing relationship management
Partner with Account Executives, sales leadership, client management teams, implementation teams, and operational stakeholders
Support partner performance and facilitate cross-functional collaboration
Execute strategic initiatives improving client, member, and partner experience
Monitor operational performance and coordinate issue remediation
Support implementations and escalations
Maintain governance processes
Identify opportunities for improvement
Contribute to sales enablement and growth initiatives

Requirements

What you’ll need

3+ years of account management, client management, healthcare operations, project management, or related experience
Experience managing operational relationships with clients, vendors, business partners, or cross-functional stakeholders
Ability to coordinate issue resolution and drive outcomes across multiple functional teams
Strong written and verbal communication skills
Ability to facilitate meetings and present information to diverse audiences
Experience analyzing operational performance, identifying trends, and developing actionable recommendations
Ability to manage multiple priorities and deliver results in a fast-paced environment
Proficiency with Microsoft Office applications, including Excel, PowerPoint, Teams, and Outlook
Strong organizational skills with attention to detail and follow-through
Ability to work independently while fostering collaboration across teams and business partners
Bachelor's degree in Business Administration, Healthcare Administration, Communications, Project Management, Marketing, or a related field; or equivalent combination of education and relevant work experience
Preferred: experience within healthcare, health plan, TPA, benefits administration, navigation, advocacy, point solution, or vendor management environments
Preferred: knowledge of healthcare benefits, claims administration, member advocacy, clinical navigation, care management, or related healthcare solutions
Preferred: experience supporting partner governance, operational reviews, performance scorecards, or service delivery oversight
Preferred: experience with implementations, product launches, process improvement initiatives, or remediation efforts
Preferred: familiarity with sales support activities, RFP responses, finalist presentations, and sales enablement efforts
Preferred: experience working with external vendor partners and holding partners accountable to contractual and operational commitments
Preferred: project management experience involving action plans, issue logs, risk trackers, and stakeholder communications
Preferred: experience collaborating with executive leadership and presenting operational updates to senior stakeholders

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay