Analyst, Account Manager

CVS Health Careers

. Develop and execute account strategies that drive client satisfaction, retention, and long-term business growth .

Posted 11/4/2026full-timeRemote • New Hampshire • United StatesJuniorMid-Level💰 $43,888 - $102,081 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client relationship building, with a strong focus on client satisfaction, retention, and business growth. Proficient in analyzing performance data and collaborating across teams to enhance service delivery in the healthcare sector.

Highest-signal resume keywords

Account ManagementClient Relationship BuildingAnalytical Problem-SolvingCommunication SkillsHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Data AnalysisBusiness Metrics AnalysisContract NegotiationAccount PlanningClient Retention Strategies

Soft Skills

Relationship-BuildingCustomer ServiceCollaborationDecision-MakingProblem-Solving

Industry Keywords

Healthcare AdministrationPharmacy Benefit ManagementHealth InsuranceClient SatisfactionBusiness Reviews

About the role

Key responsibilities & impact

Develop and execute account strategies that drive client satisfaction, retention, and long-term business growth
Build consultative client relationships and serve as the primary point of contact for day-to-day account needs
Analyze performance data, utilization trends, and business metrics to identify opportunities, mitigate risks, and recommend solutions
Conduct client meetings, business reviews, and strategic discussions
Collaborate with operations, product, implementation, clinical, and service partners
Support contract renewals, including preparation, coordination, negotiations, and execution
Identify opportunities to expand services and enhance client value
Monitor client satisfaction and escalate and resolve concerns
Maintain account documentation, reporting, and client communications
Contribute to team initiatives, best-practice sharing, and process improvement

Requirements

What you’ll need

2+ years of experience in account management, client services, customer success, sales support, healthcare administration, or a related field
Strong relationship-building and customer service skills
Proven analytical, problem-solving, and decision-making abilities
Excellent verbal and written communication skills
Experience managing client relationships in healthcare, pharmacy benefit management (PBM), health insurance, or a related industry preferred
Experience participating in business reviews, account planning, or client retention initiatives preferred
Demonstrated ability to collaborate effectively across multiple teams and stakeholders preferred
Bachelor's degree preferred, or equivalent combination of education and relevant work experience

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay