Analyst, Outreach Coordinator

CVS Health Careers

. Coordinate member outreach to ensure effective use of health plan benefits .

Posted 11/10/2026full-timeRemote • Louisiana • United StatesJuniorMid-Level💰 $21 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in member outreach and health education, focusing on improving health outcomes for Medicaid and Medicare populations. Proficient in data management and communication, ensuring compliance with HEDIS quality initiatives and effective member engagement.

Highest-signal resume keywords

Member Outreach ExperienceHealth Care MarketingCustomer Service ExperienceData Management SkillsHEDIS Quality Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Health EducationData AnalysisMedical Record ReviewAttention to DetailCommunication Skills

Soft Skills

Verbal CommunicationWritten CommunicationIndependent Work

Tools & Technologies

MS Office SuiteTeamsOutlookWordExcel

Industry Keywords

MedicaidMedicareHEDISHealth Plan BenefitsClinical Services

About the role

Key responsibilities & impact

Coordinate member outreach to ensure effective use of health plan benefits
Ensure member receipt of important clinical services
Improve member health outcomes within the Medicaid or Medicare population
Respond to member inquiries in person, via telephone, and in writing
Support Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives and regulatory and contractual requirements
Conduct outreach to members who are noncompliant in designated outreach services
Support effective medical record capture for HEDIS medical record review and abstraction of supplemental data

Requirements

What you’ll need

2+ years’ member outreach, health care marketing, and/or other health education experience
1+ years of customer service or call center experience
1+ years of experience working with data
Ability to work independently with a high attention to details
Exceptional verbal and written communication skills
2+ years’ experience using personal computer, keyboard navigation, navigating multiple systems and applications, and using MS Office Suite applications (Teams, Outlook, Word, Excel, etc.)
High School Diploma (REQUIRED)

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay range