Bilingual Customer Service Representative – Broker Services, English/Spanish

CVS Health Careers

. Serve as a key point of contact for customers in English and Spanish .

Posted 11/9/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSenior💰 $17 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Bilingual proficiency in English and Spanish is essential for effective communication with customers. Strong problem-solving, research, and data entry skills are critical for managing inquiries and processing contracts in a fast-paced service environment.

Highest-signal resume keywords

Bilingual Proficiency in English and SpanishCustomer Service ExperienceKnowledge of Medicare ProductsStrong Data Entry SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryResearch SkillsProblem-Solving SkillsUnderstanding of Regulatory RequirementsKnowledge of Health Insurance TerminologyExperience with Medicare ContractsExperience with CommissionsExperience with CredentialingAbility to Navigate Multiple SystemsDocumentation Skills

Soft Skills

Strong Verbal Communication SkillsStrong Written Communication SkillsEmpathetic ApproachAbility to Manage Multiple PrioritiesDemonstrated Accountability

Tools & Technologies

Microsoft Office Applications

Industry Keywords

Broker ServicesHealth InsuranceMedicareContractsAppointmentsCertificationsCommissionsEnrollment ProcessesBenefit PlansRegulatory Requirements

About the role

Key responsibilities & impact

Serve as a key point of contact for customers in English and Spanish
Provide professional and accurate support for routine and complex inquiries
Research and resolve customer issues
Educate customers on applicable plans, policies, procedures, tools, and resources
Document customer interactions
Coordinate with appropriate teams when additional review is required
Handle inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility
Process Medicare contracts and appointments
Verify certifications
Review commission inquiries
Perform data entry
Assist with credentialing and recredentialing questions
Support background check review and documentation
Deliver accurate, compliant, and positive customer experiences

Requirements

What you’ll need

Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages
Must be located in either Eastern or Central Time Zone
Strong verbal and written communication skills with a customer-focused and empathetic approach
Strong research, problem-solving, and analytical skills
Ability to navigate multiple systems, applications, and resources simultaneously
Strong attention to detail and accuracy when processing contracts, appointments, certifications, commissions, and producer information
Ability to understand and apply established policies, procedures, and regulatory requirements
Strong data entry and documentation skills
Ability to manage multiple priorities in a fast-paced service environment
Demonstrated accountability and ownership in researching and resolving customer inquiries
High school diploma or equivalent (GED) required
Previous customer service, call center, broker services, or health insurance experience preferred
Experience supporting brokers, producers, agents, or other external business partners preferred
Knowledge of Medicare products, contracting, appointments, certifications, and commissions preferred
Familiarity with health insurance terminology, benefit plans, enrollment processes, and regulatory requirements preferred
Experience working across multiple systems in a high-volume service or processing environment preferred
Proficiency with Microsoft Office applications preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility