Call Center Pharmacy Technician I

CVS Health Careers

. Act as a liaison between patients, providers, and pharmacists .

Posted 11/2/2026full-timeRemote • Illinois • United StatesJunior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in pharmacy operations, including medication refill management and patient communication, while providing exceptional customer service in a remote work environment. Proficient in using electronic medical records and maintaining compliance with pharmacy regulations.

Highest-signal resume keywords

Retail Pharmacy ExperienceActive Pharmacy Technician LicenseCertified Pharmacy Technician (CPhT)Bilingual SpanishCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medication Refill ManagementElectronic Medical Record UsagePrescription Request ExecutionPC SkillsGoogle Suite Proficiency

Soft Skills

EmpathyProfessionalismConscientiousnessReliabilityCommunication

Tools & Technologies

MS OfficeGoogle SuiteElectronic Platforms

Certifications & Qualifications

Active Pharmacy Technician LicenseCertified Pharmacy Technician (CPhT)

Industry Keywords

Patient LiaisonInbound CallsOutbound CallsCare CoordinationRemote Work

About the role

Key responsibilities & impact

Act as a liaison between patients, providers, and pharmacists
Provide exceptional customer service and excellent phone etiquette with empathy
Field inbound calls for refill requests and investigate refill status
Fulfill medication renewal requests according to applicable guidance
Contact patients to assist or remind them to obtain medication refills
Make outbound calls to retail, independent, or mail-order pharmacies on behalf of patients
Handle approximately 40–50 inbound calls or 60–80 outbound calls per day
Coordinate with center care teams to overcome barriers preventing patients from receiving refills
Use the electronic medical record platform to send requests and updates to field care teams
Document clear and precise information in applicable electronic platforms
Capture and document all patient requests before ending calls
Monitor the CareReq queue and complete open requisitions
Arrange transportation for center visits
Schedule off-cadence or requested patient appointments
Use the triage nurse line and warm transfers for acute healthcare concerns when needed
Execute prescription requests according to current process standards and policies
Work in a private, distraction-free home office environment that protects patient information
Meet and exceed departmental metrics and stay informed of metric updates
Perform other duties as assigned

Requirements

What you’ll need

Minimum 1 year of retail pharmacy experience required
Active Pharmacy Technician License in the state of residence
Certified Pharmacy Technician (CPhT) certification required
High school diploma or equivalent required
Bilingual Spanish preferred; medical Spanish a plus
Strong working knowledge of MS Office and Google Suite preferred
Ability to execute daily responsibilities with minimal supervision
Demonstrated ability to deliver high-quality customer service
Deliver confident and professional service to Oak Street Health patients and internal partners
US work authorization
Proficient PC skills and computer literacy
Basic Google Suite skills and ability to navigate systems
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment
Reliable dependent care during working hours
Own transportation when on-site support is required for employees within 50 miles of a physical OSH location/center
Ability to participate in classroom-style remote training sessions
Conscientiousness, professionalism, and reliability in a remote work environment
Responsible for maintaining licensure and certification
Complete all Continuing Education expectations

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Comprehensive benefits package for eligible full-time employees