Call Center Pharmacy Technician I

CVS Health Careers

. Act as a liaison between patients, providers, and pharmacists .

Posted 11/4/2026full-timeIllinois • United StatesJunior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in pharmacy operations, including medication refill coordination and patient communication, while maintaining compliance with healthcare standards. Proficient in utilizing electronic medical records and delivering exceptional customer service in a remote work environment.

Highest-signal resume keywords

Retail Pharmacy ExperienceActive Pharmacy Technician LicenseCertified Pharmacy Technician (CPhT)Bilingual SpanishCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medication Refill CoordinationElectronic Medical Record ManagementPrescription Request ExecutionBasic Google Suite SkillsPC Skills

Soft Skills

Professional CommunicationCustomer ServiceAttention to DetailProblem-Solving

Tools & Technologies

MS OfficeGoogle SuiteElectronic Platforms

Certifications & Qualifications

Certified Pharmacy Technician (CPhT)Pharmacy Technician License

Industry Keywords

Patient LiaisonHealthcare CoordinationRemote WorkContinuing EducationPatient Information Protection

About the role

Key responsibilities & impact

Act as a liaison between patients, providers, and pharmacists
Field inbound calls for refill requests, investigate refill status, and fulfill medication renewal requests
Contact patients and assist or remind them to obtain medication refills from retail, independent, or mail-order pharmacies
Make outbound calls to pharmacies on behalf of patients
Handle approximately 40–50 inbound calls per day and/or 60–80 outbound calls
Coordinate with center care teams to overcome barriers preventing patients from receiving refills
Use the electronic medical record platform to send requests and updates to field care teams
Document clear and precise information in applicable electronic platforms
Capture and document all patient requests before ending calls
Monitor the CareReq queue and complete open requisitions
Arrange transportation for center visits
Schedule off-cadence or requested patient appointments
Use the triage nurse line and warm transfers for acute healthcare concerns when needed
Execute prescription requests according to current process standards and policies
Work in a private, distraction-free home office environment that protects patient information
Meet and exceed departmental metrics and stay informed of metric changes
Perform other duties as assigned

Requirements

What you’ll need

Minimum 1 year of retail pharmacy experience required
Active Pharmacy Technician License in the state of residence
Certified Pharmacy Technician (CPhT) certification required
High school diploma or equivalent required
Bilingual Spanish preferred; medical Spanish a plus
Strong working knowledge of MS Office and Google Suite preferred
Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment required
Reliable dependent care during working hours
Ability to provide own transportation when on-site support is required for employees within 50 miles of a physical OSH location/center
Ability to participate in classroom-style remote training sessions
Ability to execute daily responsibilities with minimal supervision
Demonstrated ability to deliver high-quality customer service
Ability to deliver confident and professional service to Oak Street Health patients and internal partners
US work authorization
Responsible for maintaining licensure and certification
Complete all Continuing Education expectations

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being