Call Center Pharmacy Technician I

CVS Health Careers

. Act as a liaison between patients, providers, and pharmacists .

Posted 11/2/2026full-timeIllinois • United StatesJunior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in pharmacy operations, including prescription processing and patient communication, while maintaining compliance with healthcare regulations. Proficient in utilizing electronic medical records and delivering exceptional customer service in a remote work environment.

Highest-signal resume keywords

Retail Pharmacy ExperienceActive Pharmacy Technician LicenseCertified Pharmacy Technician (CPhT)Bilingual SpanishCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Prescription ProcessingMedication Refill ManagementElectronic Medical Record UsagePC SkillsGoogle Suite Proficiency

Soft Skills

ProfessionalismReliabilityConscientiousnessCommunication SkillsCustomer Service Skills

Tools & Technologies

MS OfficeGoogle SuiteElectronic Medical Record Platforms

Certifications & Qualifications

Active Pharmacy Technician LicenseCertified Pharmacy Technician (CPhT)

Industry Keywords

Patient LiaisonHealthcare CommunicationRemote WorkMedication ManagementPatient Care Coordination

About the role

Key responsibilities & impact

Act as a liaison between patients, providers, and pharmacists
Field inbound calls for refill requests, investigate refill status, and fulfill medication renewal requests
Contact patients and assist or remind them to obtain medication refills from retail, independent, or mail-order pharmacies
Make outbound calls to pharmacies on behalf of patients
Handle 40–50 inbound calls per day and/or 60–80 outbound calls
Coordinate with center care teams to overcome barriers preventing patients from receiving refills
Use the electronic medical record platform to send requests and updates to field care teams
Document clear and precise information in applicable electronic platforms
Capture and document all patient requests before ending calls
Monitor the CareReq queue and complete open requisitions
Arrange transportation for center visits
Schedule off-cadence or requested patient appointments
Use the triage nurse line and warm transfers for acute healthcare concerns
Execute prescription requests according to current processes and policies
Maintain a private, distraction-free home office protecting patient information
Meet and exceed departmental metrics and stay informed of metric changes
Maintain licensure and certification
Complete continuing education expectations
Perform other duties as assigned

Requirements

What you’ll need

Minimum 1 year of retail pharmacy experience required
Active Pharmacy Technician License in the state of residence
Certified Pharmacy Technician (CPhT) certification required
High school diploma or equivalent required
Bilingual Spanish preferred; medical Spanish a plus
Strong working knowledge of MS Office and Google Suite preferred
Proficient PC skills and computer literacy
Basic Google Suite skills and ability to navigate systems
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment required
Reliable dependent care during working hours
Ability to provide own transportation when on-site support is required for employees within 50 miles of a physical OSH location/center
Ability to participate in classroom-style remote training sessions
Ability to execute daily responsibilities with minimal supervision
Demonstrated ability to deliver high-quality customer service
Ability to deliver confident and professional service to Oak Street Health patients and internal partners
US work authorization
Strong understanding of conscientiousness, professionalism, and reliability required in a remote work environment

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility
Career development and progression opportunities
Continuing education opportunities