Call Center Triage Registered Nurse

CVS Health Careers

. Extend care during and outside regular Oak Street Health clinic hours by addressing patients’ medical, social, and psychological needs telephonically .

Posted 10/30/2026full-timeTexas • United StatesMid-LevelSenior💰 $26 - $75 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient care management, including telephonic support and documentation, while maintaining a high level of professionalism and reliability. Proficient in navigating digital tools and systems to enhance patient experience and meet organizational goals.

Highest-signal resume keywords

Registered Nurse LicensePatient Care ManagementTelephonic SupportDocumentation SkillsGoogle Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Care ManagementTelephonic SupportDocumentation SkillsTime ManagementRemote Work Experience

Soft Skills

ProfessionalismReliabilityConscientiousnessMotivationAutonomy

Tools & Technologies

Google SuitePC SkillsHigh-Speed InternetRemote Training Systems

Certifications & Qualifications

Registered Nurse License

Industry Keywords

Patient ExperiencePrescription Refill PolicyCareReq QueueTransportation ArrangementFlexible Shifts

About the role

Key responsibilities & impact

Extend care during and outside regular Oak Street Health clinic hours by addressing patients’ medical, social, and psychological needs telephonically
Provide confident and professional service to Oak Street Health patients
Follow the current Prescription Refill policy
Remain engaged with patients without background distraction
Document clearly and precisely during calls
Complete documentation for all patient requests before ending calls
Check the CareReq queue and ensure CareReqs are complete
Complete tasks and requests within the scope and ability of the role
Schedule appointments, including off-cadence appointments
Arrange transportation for clinic visits
Strive to meet departmental metrics and organizational goals
Perform other duties as assigned

Requirements

What you’ll need

Active, non-probationary state Registered Nurse license in all states of OSH practice
Proactive maintenance of licenses without prompt or audit
Proficient PC skills and computer literacy
Basic Google Suite skills and ability to navigate systems
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment
Reliable dependent care during working hours
Ability to provide own transportation when on-site support is required for employees located within 50 miles of a physical OSH location/center
Ability to participate in classroom-style remote training sessions
High-level conscientiousness, professionalism, and reliability
Ability to manage time and work autonomously with consistent reliability
Focus on delivering an Unmatched Patient Experience on every call and interaction
Motivated to complete all CE (Continuing Education) and licensure requirements without being prompted
Ability to work flexible shifts outside of core business hours, including evenings, weekends, and holidays
US work authorization

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Classroom-style remote training sessions