Care Management Associate

CVS Health Careers

. Review and triage care management referrals and tasks .

Posted 11/2/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $19 - $39 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in care coordination, case management, and healthcare service support while ensuring compliance with regulatory standards. Proficient in maintaining accurate documentation and fostering effective communication among healthcare providers and members.

Highest-signal resume keywords

Care CoordinationCase ManagementHealthcare Service SupportCustomer Service SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Medical TerminologyHealthcare ConceptsDocumentation ManagementQuality Compliance StandardsRegulatory Standards

Soft Skills

Communication SkillsOrganizational SkillsCollaboration SkillsProblem-Solving Skills

Tools & Technologies

Microsoft OutlookMicrosoft TeamsMicrosoft ExcelMicrosoft Word

Industry Keywords

Care ManagementMember ConfidentialityMultidisciplinary EnvironmentPositive Outcomes

About the role

Key responsibilities & impact

Review and triage care management referrals and tasks
Coordinate healthcare services and support implementation of care plans
Identify members who may benefit from case management, disease management, or specialty programs
Monitor admissions, discharges, and ongoing cases to ensure appropriate care coordination
Communicate with healthcare providers, members, and internal teams to support positive outcomes
Maintain accurate documentation and member records in multiple systems
Research and resolve case-related and healthcare service issues
Support quality, compliance, and regulatory standards while protecting member confidentiality

Requirements

What you’ll need

Strong customer service and communication skills, especially over the phone
Knowledge of basic medical terminology and healthcare concepts
Excellent organizational skills with the ability to manage multiple priorities
Proficiency with Microsoft Outlook, Teams, Excel, and Word
Ability to work collaboratively in a fast-paced, multidisciplinary environment
High school diploma or equivalent
Monday–Friday availability from 11:30 am to 8:00 pm Eastern
Full-time schedule of 40 hours per week

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility
CVS Health bonus, commission or short-term incentive program in addition to base pay range