Care Management Associate

CVS Health Careers

. Conduct telephonic outreach to and enroll eligible Medicaid members .

Posted 11/9/2026full-timeRemote • Kansas • United StatesMid-Level💰 $19 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates effective communication and organizational skills while managing multiple priorities in a healthcare environment. Proficient in care management processes, documentation, and compliance with regulatory standards.

Highest-signal resume keywords

Effective Communication SkillsCustomer Service SkillsCare Management KnowledgeData Entry and DocumentationBilingual Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDocumentationCare Management ProcessesBasic Medical TerminologyQuality Management

Soft Skills

Organizational SkillsAdaptabilityTeam ParticipationProblem SolvingCaring Communication

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft ExcelElectronic Records

Industry Keywords

MedicaidRegulatory StandardsAccreditation RequirementsMember ConfidentialityHealthcare Experience

About the role

Key responsibilities & impact

Conduct telephonic outreach to and enroll eligible Medicaid members
Engage members using caring communication and behavioral interviewing techniques
Provide direct member outreach and engagement
Facilitate case assignment
Connect identified members to care managers through warm transfers
Support implementation of care plans and effective utilization of healthcare services
Promote quality effectiveness
Answer telephone calls, take messages, research information, and help solve problems for team members
Maintain accurate and complete documentation in electronic records
Comply with policies, procedures, regulatory standards, risk-management, and accreditation requirements
Protect member confidentiality

Requirements

What you’ll need

Effective communication, telephonic and organizational skills
Ability to manage multiple priorities and adapt to change
Ability to meet daily metrics with speed and accuracy
Strong customer service skills
Knowledge of care management processes, privacy and confidentiality, quality management, regulatory and accreditation guidelines, and company policies and procedures
Ability to complete detailed documentation in electronic member records
Ability to work independently and meet deliverables and deadlines
Ability to participate effectively in a multidisciplinary team
High school diploma plus experience
2–4 years of healthcare-field experience preferred
Experience with Microsoft Word, Outlook, and Excel preferred
Data entry and documentation within member records preferred
Familiarity with basic medical terminology and care management concepts preferred
Flexibility to work occasional nights and weekends, with hours spanning 8:00 am to 8:00 pm
Strong verbal and written communication skills
Bilingual Spanish preferred
Must sit in the Eastern Time Zone

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay