Care Management Associate

CVS Health Careers

. Communicate with healthcare providers and other parties to support member care and treatment needs .

Posted 11/11/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $19 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a healthcare environment, effectively communicating with providers and members while coordinating care and treatment needs. Proficient in using Microsoft Office 365 and navigating secure systems, with a commitment to maintaining HIPAA compliance.

Highest-signal resume keywords

Customer Service ExperienceHealthcare CommunicationMicrosoft Office 365 ProficiencyRemote Work CapabilityHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCare CoordinationTechnical TroubleshootingTyping ProficiencyEHR Portal Access

Soft Skills

Strong Work EthicExcellent CommunicationOpenness to LearningReliability

Tools & Technologies

Microsoft Office 365Google WorkspaceVPNTeams Messaging

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareMember CareTreatment NeedsReferral OpportunitiesHIPAA Guidelines

About the role

Key responsibilities & impact

Communicate with healthcare providers and other parties to support member care and treatment needs
Deliver customer service in a fast-paced healthcare environment
Identify referral opportunities for additional products, services, and programs
Work independently while collaborating with a remote team
Coordinate care and assist members and providers with treatment-related needs
Identify opportunities to connect members with additional programs and services

Requirements

What you’ll need

Must live within 45 minutes of 7034 Alamo Down’s Pkwy, San Antonio, Texas
1+ year of customer service experience in a healthcare or medical setting
High School Diploma or GED required
Ability to work independently in a remote environment
Ability to work Monday-Friday, 10:00 AM-7:00 PM CST; hours may vary based on business needs
Direct/hardwired internet connection to a modem/router within 7 feet of the computer
Minimum internet speed of 25 Mbps download and 3 Mbps upload
WiFi and satellite internet are not permitted
Quiet, secure, private, designated home virtual work location compliant with CVS Health and HIPAA guidelines
Must work within the state and city where currently living
Must provide workspace furniture
Ability to use multiple monitors and navigate multiple applications simultaneously
Ability to use email, calendar invites, Teams messaging, and virtual meetings
Experience with Microsoft Office 365 applications or similar Google Workspace tools
Ability to access secure systems such as VPN and EHR portals and follow computer and password security practices
Ability to troubleshoot common technical issues independently
Openness to learning new skills as the workplace evolves
Reliable attendance and strong work ethic
Excellent customer service and communication skills
Strong computer skills, including typing proficiency

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Company-provided equipment (keyboard, monitor, computer, headset, etc.)
CVS Health bonus, commission or short-term incentive program eligibility