Care Management Associate

CVS Health Careers

. Conduct telephonic outreach to and enroll eligible Medicaid members .

Posted 11/5/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $19 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively engaging Medicaid members through telephonic outreach and behavioral interviewing techniques. Maintains compliance with regulatory standards and ensures accurate documentation to support healthcare service coordination.

Highest-signal resume keywords

Telephonic OutreachBehavioral Interviewing TechniquesDocumentation SkillsCustomer Service SkillsRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong CommunicationOrganizational SkillsAttention to DetailAbility to Manage Multiple PrioritiesMember-Focused Approach

Certifications & Qualifications

HS DiplomaGED Equivalent

Industry Keywords

MedicaidHealthcare ServicesCare CoordinationCase AssignmentRisk ManagementAccreditation Requirements

About the role

Key responsibilities & impact

Conduct telephonic outreach to and enroll eligible Medicaid members
Support comprehensive coordination of healthcare services
Engage members using caring and behavioral interviewing techniques
Conduct direct member outreach and engagement
Facilitate case assignment and connect identified members to care managers through warm transfers
Support implementation of care plans to promote effective utilization of healthcare services
Provide support to team members by answering telephone calls, taking messages, researching information, and assisting in solving problems
Comply with policies, procedures, and regulatory standards
Maintain accurate and complete documentation meeting risk management, regulatory, and accreditation requirements
Protect the confidentiality of member information

Requirements

What you’ll need

Strong communication, organizational, and customer service skills
Ability to manage multiple priorities and adapt to change
Ability to consistently meet productivity and quality metrics with accuracy and a positive attitude
Strong attention to detail and documentation skills
Ability to work independently while collaborating effectively with team members
Professional, enthusiastic, and member-focused approach to outreach
HS Diploma or GED equivalent
Monday through Friday availability, 8am-5pm Central Time Zone
40 hours per week

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility