Clinical Call Center Triage Nurse

CVS Health Careers

. Extend care during and outside regular Oak Street Health clinic hours by addressing patients’ medical, social, and psychological needs telephonically .

Posted 11/3/2026full-timeWashington • United StatesMid-LevelSenior💰 $32 - $69 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient care management, including telephonic support and documentation, while maintaining a high level of professionalism and reliability in a remote work environment. Proficient in navigating healthcare systems and committed to ongoing education and licensure maintenance.

Highest-signal resume keywords

Registered Nurse LicenseRemote Work ExperiencePatient Care ManagementDocumentation SkillsGoogle Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Care ManagementDocumentation SkillsTelephonic SupportTime ManagementContinuing Education

Soft Skills

ProfessionalismConscientiousnessReliabilityMotivationFlexibility

Tools & Technologies

Google SuitePC SkillsRemote Work Equipment

Certifications & Qualifications

Registered Nurse License

Industry Keywords

Patient RequestsPrescription Refill PolicyCareReq QueueTransportation ArrangementOrganizational Goals

About the role

Key responsibilities & impact

Extend care during and outside regular Oak Street Health clinic hours by addressing patients’ medical, social, and psychological needs telephonically
Provide confident and professional service to Oak Street Health patients
Follow the current Prescription Refill policy
Remain engaged with patients without background distraction
Document clearly and precisely during calls
Complete documentation for all patient requests before ending calls
Check the CareReq queue and ensure CareReqs are complete
Complete tasks and requests within the role’s scope and ability
Schedule off-cadence or requested patient appointments
Arrange transportation for clinic visits
Strive to meet organizational goals and departmental metrics
Perform other duties as assigned

Requirements

What you’ll need

Active, non-probationary state Registered Nurse license in all states of OSH practice
Proactive maintenance of licenses without prompt or audit
Proficient PC skills and computer literacy
Basic Google Suite skills and ability to navigate systems
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment
Reliable dependent care during working hours
Ability to provide own transportation when on-site support is required for employees within 50 miles of a physical OSH location/center
Ability to participate in classroom-style remote training sessions
Ability to manage time and work autonomously with consistent reliability
High level of conscientiousness
Ability to work flexible shifts, including evenings, weekends, and holidays
Motivated to complete continuing education and licensure requirements without prompting
US work authorization

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Remote work arrangement
Classroom-style remote training sessions