Clinical Counselor – Employee Assistance Program

CVS Health Careers

. Deliver on-demand, single-session consultations .

Posted 11/2/2026full-timeRemote • Arizona • United StatesJunior💰 $54,095 - $142,576 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in crisis intervention and mental health support, utilizing advanced technology platforms for effective communication and documentation. Holds a valid independent professional behavioral health clinical license and maintains compliance with regulatory requirements.

Highest-signal resume keywords

Crisis Intervention ExperienceBehavioral Health Clinical LicenseMental Health SupportDocumentation ComplianceAdvanced Technology Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis InterventionClinical AssessmentAction PlanningSafety PlanningTriageDocumentationMultitaskingMember ConfidentialityRegulatory ComplianceBehavioral Health Counseling

Soft Skills

CommunicationTeam SupportEngagement

Tools & Technologies

Video Conferencing ToolsChat ToolsInstant Messaging ToolsIntranet SystemsCall Handling Systems

Certifications & Qualifications

LPCLMFTLCSWLMHCLCMHCLICSWLISWClinical Psychologist

Industry Keywords

Mental HealthCrisis SupportEAP PoliciesRisk ManagementTelehealth

About the role

Key responsibilities & impact

Deliver on-demand, single-session consultations
Conduct clinical assessments, action and safety planning, triage, and informational services
Provide immediate mental health support via phone, video, and chat
Use advanced technology platforms to connect members with appropriate solutions
Type and document information accurately in real time
Navigate intranet systems and other tools to support call handling
Use chat and instant messaging tools for team support
Review email communications regarding plan sponsor information, process changes, and department information
Multitask while engaging with members
Protect member confidentiality according to enterprise and EAP policies
Maintain accurate, complete, timely, compliant documentation meeting regulatory and risk-management requirements

Requirements

What you’ll need

1+ years of crisis intervention experience
Valid unrestricted independent professional behavioral health clinical license required to practice per state regulations in the state of residence; examples include LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist
24x7x365 call center coverage; holiday coverage may be required
Separate distraction-free workspace with a closing door
Double monitors and a headset
Hardwired, reliable broadband or fiber internet
Minimum home internet download speed of 400 Mbps and upload speed of 10–20 Mbps
Four-port modem with the fourth port used for work internet
Master’s Degree in behavioral health counseling profession
40 hours per week

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program eligibility in addition to base pay