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CVS Health Careers

Clinical Counselor, Employee Assistance Program

CVS Health Careers

. Deliver on-demand single-session consultations, clinical assessments, triage, and informational services .

Posted 11/2/2026full-timeRemote • California • United StatesJunior💰 $66,575 - $142,576 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering mental health support through various modalities, including phone, video, and chat, while leveraging technology platforms to enhance member experience. Holds a valid behavioral health license in California and possesses strong crisis intervention skills.

Highest-signal resume keywords
Behavioral Health License (LCSW, LMFT, LPCC, Clinical Psychologist)Crisis Intervention ExperienceMaster's Degree in Behavioral Health or CounselingProficiency in Technology PlatformsStrong Written and Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Crisis InterventionBehavioral Health AssessmentMotivational InterviewingBrief Therapy ModelsMultitasking Abilities
Soft Skills
Rapport-Building SkillsCommunication Skills
Tools & Technologies
Technology PlatformsVideo Conferencing ToolsChat Support Systems
Certifications & Qualifications
Valid Behavioral Health License in California
Industry Keywords
EAPSocial ServicesDiverse PopulationsMental Health SupportCall Center Experience

About the role

Key responsibilities & impact
  • Deliver on-demand single-session consultations, clinical assessments, triage, and informational services
  • Leverage advanced technology platforms to enhance customer experience and connect members to appropriate solutions
  • Support members via phone, video, or chat according to their preferred communication modality
  • Provide immediate, 24/7 access to mental health support for members nationwide
  • Work Wednesday-Sunday, 9:00 AM-5:30 PM PST, with schedule adjustments based on business needs

Requirements

What you’ll need
  • Must reside in California
  • Unencumbered valid behavioral health license in California: LCSW, LMFT, LPCC or Clinical Psychologist
  • 1+ years of crisis intervention experience
  • Strong written and verbal communication skills
  • Excellent multitasking abilities
  • Proficiency using various technology platforms and tools
  • Master’s degree in a behavioral health or counseling field
  • Preferred: 1+ years of EAP, Behavioral Health, or Social Services experience
  • Preferred: Experience working with diverse populations
  • Preferred: Familiarity with brief therapy models and Motivational Interviewing
  • Preferred: Call center work experience
  • Preferred: Experience delivering services via chat, video, and phone
  • Preferred: Strong rapport-building skills
  • Preferred: Experience facilitating positive behavior changes

Benefits

Comp & perks
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources supporting physical, emotional, and financial well-being
  • CVS Health bonus, commission or short-term incentive program in addition to base pay