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Clinician Support Coordinator
CVS Health Careers. Communicate with clinicians and members regarding schedule changes, cancellations, and other updates .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to communicate effectively with clinicians and members. Proficient in managing multiple systems and generating Salesforce tickets while maintaining a low missed call rate.
Highest-signal resume keywords
Call Center ExperienceSalesforce Ticket ManagementMS Office ProficiencyFive9 ExperienceCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce ManagementCall Center OperationsTicket ResolutionSystem ManagementData Entry
Soft Skills
Verbal CommunicationWritten CommunicationProblem-SolvingTeam SupportAdaptability
Tools & Technologies
MS OfficeFive9Google Office Products
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Clinician SupportCustomer InteractionMissed Call RateOnsite AttendanceRotating Weekend Schedule
About the role
Key responsibilities & impact- Communicate with clinicians and members regarding schedule changes, cancellations, and other updates
- Assist clinicians with directions, answer questions, and provide support
- Manage multiple systems simultaneously
- Maintain a missed call rate of 5% or less
- Generate, manage, and close Salesforce tickets
- Assign tickets to appropriate departments when additional assistance is needed
- Help maintain the team’s ticket queue for timely resolution
- Participate in a rotating weekend schedule
- Adhere to required onsite attendance days in Dallas
- Deliver excellent verbal and written customer service
- Report to the Network Support Supervisor
Requirements
What you’ll need- Minimum 6 months of call center experience
- Proficiency with MS Office, Five9, and Google Office products
- High school diploma or GED
- Open availability within operating hours of 7:00 AM–7:00 PM CST
- Ability to work one of the listed shifts: Monday–Friday, 10:00 AM–7:00 PM CST; Tuesday–Saturday, 8:00 AM–5:00 PM CST; or Sunday–Thursday, 8:00 AM–5:00 PM CST
- Ability to commute to the Dallas headquarters once a week
- Preferred: 1 year call center experience
- Preferred: 1 year prior experience working with clinicians
- Preferred: minimum 2 years of successful work experience with the organization
Benefits
Comp & perks- CVS Health bonus, commission or short-term incentive program
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being