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CVS Health Careers

Clinician Support Coordinator

CVS Health Careers

. Communicate with clinicians and members regarding schedule changes, cancellations, and other updates .

Posted 11/10/2026full-timeFarmers Branch • Texas • United StatesJunior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication with clinicians and members while managing multiple systems and maintaining ticket resolution efficiency. Proficient in Salesforce ticket management and familiar with call center operations.

Highest-signal resume keywords
Call Center ExperienceSalesforce Ticket ManagementCustomer Service ExcellenceProficiency With MS OfficeProficiency With Five9

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Salesforce ManagementCall Center OperationsTicket ResolutionMissed Call Rate ManagementMulti-System Management
Soft Skills
Effective CommunicationSupportive AssistanceTeam Collaboration
Tools & Technologies
MS OfficeFive9Google Office Products
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer ServiceClinician SupportSchedule ManagementRotating Weekend Schedule

About the role

Key responsibilities & impact
  • Communicate with clinicians and members regarding schedule changes, cancellations, and other updates
  • Assist clinicians with directions, answer questions, and provide support
  • Manage multiple systems simultaneously
  • Maintain a missed call rate of 5% or less
  • Generate, manage, and close Salesforce tickets
  • Assign tickets to appropriate departments
  • Help maintain the team’s ticket queue for timely resolution
  • Participate in a rotating weekend schedule
  • Deliver excellent customer service verbally and in writing
  • Report to the Network Support Supervisor

Requirements

What you’ll need
  • Minimum 6 months of call center experience
  • Proficiency with MS Office, Five9, and Google Office products
  • Availability to work one of the specified shifts
  • High school diploma or GED
  • Ability to commute to the Dallas office once a week
  • Ability to participate in a rotating weekend schedule
  • Ability to work required onsite attendance days in Dallas

Benefits

Comp & perks
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources supporting physical, emotional, and financial well-being, based on eligibility