Customer Service Representative

CVS Health Careers

. Handle inbound calls from providers, pharmacies, members, and other callers .

Posted 11/12/2026full-timeRemote • Arizona • United StatesJunior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling inbound and outbound calls while providing high-quality customer service in a remote environment. Proficient in processing prior authorizations and navigating multiple systems to support pharmacy operations.

Highest-signal resume keywords

Customer Service ExperiencePrior Authorization ProcessingMicrosoft Office ProficiencyArizona Pharmacy Technician LicensePTCB Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Prior Authorization ProcessingCustomer ServiceKeyboard SkillsGoogle Suite SkillsWindows-Based ApplicationsEmail ApplicationsInternet NavigationPharmaceutical KnowledgeProblem SolvingMultitasking

Soft Skills

Professional CommunicationMotivationDependabilityAdaptabilityTeam Collaboration

Tools & Technologies

Microsoft OfficeGoogle SuiteEPA SystemsRemote Training PlatformsDepartmental Mailboxes

Certifications & Qualifications

Arizona Pharmacy Technician LicensePTCB CertificationNHA Certification

Industry Keywords

PharmacyHealthcarePrior AuthorizationRetail PharmacyMedical Office

About the role

Key responsibilities & impact

Handle inbound calls from providers, pharmacies, members, and other callers
Provide professional and courteous phone assistance through the criteria-based prior authorization process
Handle inbound calls, fax, and electronic prior authorization requests
Make outbound calls as needed
Review and process prior authorizations for members’ prescriptions received via fax and ePA
Monitor and respond to inquiries through department mailboxes
Comply with departmental, company, and federal requirements when processing information
Communicate with internal groups regarding determination status and results
Identify and elevate clinical inquiries to the pharmacist team
Support additional tasks assigned by the leadership team
Complete five weeks of remote classroom-style training
Progress through structured Prior Authorization team levels by widening knowledge, taking on responsibility, and demonstrating expertise

Requirements

What you’ll need

One year of Customer Service experience handling and resolving a high volume of complex customer needs over the phone
Demonstrated ability to deliver high-quality customer service
Proficient PC skills and computer literacy
Basic Google Suite skills
Windows-based applications, Microsoft Office, internet navigation, and email applications
Strong keyboard skills
Ability to multitask and utilize multiple system applications simultaneously
Ability to deliver confident and professional service to providers and internal partners
Ability to absorb presented information, display motivation, seek development, and problem solve
High School Diploma or GED equivalent
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment
Reliable dependent care during working hours
Ability to provide own transportation when on-site support is required for employees located within 50 miles of a physical CVS Caremark location/center
Ability to participate in classroom-style remote training sessions
Availability for a 40-hour schedule anytime Monday–Sunday between 8am–9pm EST
100% attendance required during five-week training, Monday–Friday 7:00am–3:30pm MST
Preferred: Active Arizona Pharmacy Technician License or Registered/Licensed Pharmacy Technician Trainee
Preferred: Valid/Active PTCB Certification or NHA Certification
Preferred: Basic pharmaceutical knowledge pertaining to terminology, calculations, and protocols
Preferred: Experience in a retail, hospital, medical office, or pharmacy setting

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Opportunity to earn a Certified Pharmacy Technician Certificate through an apprenticeship program
Career development and progression opportunities