Customer Service Representative

CVS Health Careers

. Listen actively and advocate for customers by understanding their needs and providing guidance and support .

Posted 11/2/2026full-timeRemote • United StatesJunior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer advocacy by actively listening and resolving inquiries efficiently while maintaining confidentiality. Proficient in utilizing technology and AI tools to enhance customer service outcomes and meet performance expectations.

Highest-signal resume keywords

Customer Service ExperienceAI-Enabled Tools UtilizationMicrosoft Office ProficiencyHealthcare ExperiencePerformance Metrics Adherence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry ResolutionDocumentation SkillsBasic Computer SkillsConfidential Information ManagementProactive Problem Solving

Soft Skills

Active ListeningEmpathyCollaborationFlexibilityValues-Based Behavior

Tools & Technologies

AI ToolsMicrosoft OfficeHigh-Speed InternetDirect Wired Ethernet Connection

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer SatisfactionFirst-Call ResolutionClaims ExperienceProvider ExperienceHealthcare

About the role

Key responsibilities & impact

Listen actively and advocate for customers by understanding their needs and providing guidance and support
Resolve customer inquiries and issues efficiently while documenting interactions
Educate customers about benefits, claims, available resources, and options
Research issues, document outcomes, and direct customers to helpful resources
Anticipate customer needs and provide proactive solutions
Collaborate with team members and other departments to address service issues and improve outcomes
Document customer correspondence and maintain confidential patient information records
Utilize AI-enabled tools during training and servicing
Follow policies, procedures, and the CVS/Aetna Code of Conduct
Meet performance expectations for customer satisfaction, first-call resolution, quality, accuracy, empathy, values-based behavior, and schedule adherence

Requirements

What you’ll need

6+ months of customer service experience
Basic computer skills
Must live in Pacific Standard Time in Nevada, Oregon, Washington, or California
High School Diploma, GED, or equivalent experience
Adherence to workplace model and potential telework agreements
High-speed internet with 100 Mbps download and 25 Mbps upload speeds
Direct wired Ethernet connection to modem/router
Hotspots, satellite, fixed wireless, and WiFi are not permitted
Willingness to leverage technology and AI as key support tools
Willingness to work specific hours with flexibility
Preferred: 1+ years of customer service experience in a contact center environment
Preferred: 1+ years of claims, provider, dental, medical, or related healthcare experience
Microsoft Office experience preferred

Benefits

Comp & perks

Comprehensive medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
New colleague orientation
Comprehensive training ranging from 4 to 18 weeks
Supportive and inclusive culture
Continuous learning and growth opportunities
Ongoing coaching and mentoring support
Equipment and resources needed to complete assigned work